Establishing Emergency Support Procedures: Difference between revisions

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EMERGENCY SUPPORT PROCEDURE
EMERGENCY SUPPORT PROCEDURE


# Client Support - xxxxxxxxxx - Mobile number ? Landline number ?
# Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
# Client Management - xxxxxxxxxx - Mobile number ? Landline number ?
# Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
# NEOSYS Support - Ashwin Fernandes - Mobile UAE 00971 50 846 9411 Landline ?
# NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
# NEOSYS Management - Steve Bush - Mobile CYP 00357 99 653 695 <i>or</i> UAE 00971 50 450 7699 Landline UK 0044 1285 862 171
# NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx


Notes:
Notes:

Latest revision as of 11:26, 13 February 2014

This article needs to be turned into a letter for acceptable by the client.

Dear xxxx,

It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.

Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.

EMERGENCY SUPPORT PROCEDURE

  1. Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
  2. Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
  3. NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
  4. NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx

Notes:

  1. People could be instructed to try and obtain support according to the numbered priority.
  2. People do not have to be given the whole list.
  3. 1 and 2 could be reversed.