Establishing Emergency Support Procedures
This article needs to be turned into a letter for acceptable by the client.
It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.
Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.
EMERGENCY SUPPORT PROCEDURE
- Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
- Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
- NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
- NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx
- People could be instructed to try and obtain support according to the numbered priority.
- People do not have to be given the whole list.
- 1 and 2 could be reversed.