Establishing Emergency Support Procedures: Difference between revisions

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This article needs to be turned into a letter for acceptable by the client.
Dear xxxx,
It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.
Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.
Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.


EMERGENCY SUPPORT PROCEDURE
EMERGENCY SUPPORT PROCEDURE


# Client Support - xxxxxxxxxx - Mobile number ? Landline number ?
# Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
# Client Management - xxxxxxxxxx - Mobile number ? Landline number ?
# Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
# NEOSYS Support - Ashwin Fernandes - Mobile UAE 00971 50 846 9411 Landline ?
# NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
# NEOSYS Management - Steve Bush - Mobile CYP 00357 99 653 695 <i>or</i> UAE 00971 50 450 7699 Landline UK 0044 1285 862 171
# NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx


Notes:
Notes:

Latest revision as of 11:26, 13 February 2014

This article needs to be turned into a letter for acceptable by the client.

Dear xxxx,

It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.

Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.

EMERGENCY SUPPORT PROCEDURE

  1. Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
  2. Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
  3. NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
  4. NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx

Notes:

  1. People could be instructed to try and obtain support according to the numbered priority.
  2. People do not have to be given the whole list.
  3. 1 and 2 could be reversed.