Template:Handling errors

1. Replicate the error on all browsers after ensuring that the browsers have script error notifications enabled.
2. Check in all the wikis for a solution.
3. If there is no immediate fix for the issue, try to find and provide a temporary workaround for the issue, which the client can use until the error is fixed.
4. If the issue is new, do a thorough investigation (eg. check NEOSYS logs) and try to find a solution for the issue.
5. If you still cannot find a fix for the issue, then escalate the issue to your manager with an explanation of the issue and the exact steps to reproduce the error.
6. When sending screenshots of the issue to your manager, the top-left of the browser MUST be visible so that it is clear which browser, URL and database is used.
7. Ensure that script errors (if any) are included in the screenshots.
8. Report the error to support team, do not ignore the error and move forward.
9. When requesting the programmer to fix the issue, explain WHAT has to be fixed and HOW it has to be fixed. Refer to Handeling request to create a new feature or modiying existing features
10. The most important step when solving any problem is Future Prevention. eg. add the solution to wiki, so that support spends lesser time fixing the problem in future.