Technical / Hardware requirements: Difference between revisions

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=== Hardware requirements ===
===Hardware requirements===
* Entry level physical or virtual server *dedicated to NEOSYS only*
* 2 or more CPU cores
* 1 GB RAM
* 10 GB HDD


=== Software requirements ===
*Entry level physical or virtual server *dedicated to NEOSYS only* (in case of virtual machine, the host machine MUST be dedicated to NEOSYS and access given to support team, else NEOSYS will run into issues untraceable by support team)
* Windows 2008 Standard Edition. Must be 32bit. Cannot be 64bit/R2.
*2 or more CPU cores
* Administrator Access Rights
*4 GB RAM
* Configured with two partitions on the hard disk (C & D)
*10 GB HDD - SSD Recommended
* Configured as a workgroup and not as part of a domain
* No roles assigned for the server (eg DNS or DHCP or FILE SERVER)
* All service packs and updates applied
* No Anti-Virus or any other program loaded
* Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)


=== NEOSYS Software Browser and OS Requirements ===
===Software requirements===


Internet Explorer 8+, Firefox, Chrome on Windows/OSX/Mobile
*Windows 10 Pro. Must be 32bit. Cannot be 64bit.
*Windows 10 Enterprise. Must be 32bit. Cannot be 64bit.
*Windows 2008 Standard Edition. Must be 32bit. Cannot be 64bit/R2.
*Administrator Access Rights
*Configured with two partitions on the hard disk (C & D)
*Configured as a workgroup and not as part of a domain
*No roles assigned for the server (eg DNS or DHCP or FILE SERVER)
*All service packs and updates applied
*No Anti-Virus or any other program loaded
*Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)


Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed.
===User Web Browser===


=== Backup requirements ===
Firefox, Chrome or MS Edge. (Support for IE stopped in 2019)
 
Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed, that can potentially interfere with the NEOSYS user interface.
 
===Backup requirements===
If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):
If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):
* 3 x 4 GB USB drives for backup
 
* Someone to change the USB drives on a scheduled basis (weekly or daily)
*3 x 4 GB USB drives for backup
*Someone to change the USB drives on a scheduled basis (weekly)


If virtual server that does not support USB passthrough:
If virtual server that does not support USB passthrough:
* Client must *at their own responsibility* agree to arrange copy of the backup files to an external backup location every day.
Also refer to [[Backup_and_Restore#Backup_to_virtual_server| Backup to virtual server]]


=== Router requirements ===
*Client must *at their own responsibility* agree to arrange copy of the backup files to an external backup location every day.
* Username and password for the router OR someone who can configure port forwarding/virtual server configuration for:
 
**SSH on port 19580  
Also refer to [[Backup_and_Restore#Backup_in_virtual_server| Backup to virtual server]]
**HTTPS on 4430 OR port no. provided by NEOSYS Support (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)  
 
* Outgoing access to the internet on port 2500 or access to send email via an internal email server.
===Router requirements===
 
*Username and password for the router OR someone who can configure port forwarding/virtual server configuration for:
**SSH on port 19580
**HTTPS on 4430 OR port no. provided by NEOSYS Support (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
*Outgoing access to the internet on port 2500 or access to send email via an internal email server.
 
===Remote support requirement===
 
[[Letter_to_obtain_agreement_of_client_IT_staff_to_provide_remote_access| Letter to obtain agreement of client IT staff to provide remote access]]

Revision as of 10:58, 13 July 2021

Hardware requirements

  • Entry level physical or virtual server *dedicated to NEOSYS only* (in case of virtual machine, the host machine MUST be dedicated to NEOSYS and access given to support team, else NEOSYS will run into issues untraceable by support team)
  • 2 or more CPU cores
  • 4 GB RAM
  • 10 GB HDD - SSD Recommended

Software requirements

  • Windows 10 Pro. Must be 32bit. Cannot be 64bit.
  • Windows 10 Enterprise. Must be 32bit. Cannot be 64bit.
  • Windows 2008 Standard Edition. Must be 32bit. Cannot be 64bit/R2.
  • Administrator Access Rights
  • Configured with two partitions on the hard disk (C & D)
  • Configured as a workgroup and not as part of a domain
  • No roles assigned for the server (eg DNS or DHCP or FILE SERVER)
  • All service packs and updates applied
  • No Anti-Virus or any other program loaded
  • Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)

User Web Browser

Firefox, Chrome or MS Edge. (Support for IE stopped in 2019)

Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed, that can potentially interfere with the NEOSYS user interface.

Backup requirements

If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):

  • 3 x 4 GB USB drives for backup
  • Someone to change the USB drives on a scheduled basis (weekly)

If virtual server that does not support USB passthrough:

  • Client must *at their own responsibility* agree to arrange copy of the backup files to an external backup location every day.

Also refer to Backup to virtual server

Router requirements

  • Username and password for the router OR someone who can configure port forwarding/virtual server configuration for:
    • SSH on port 19580
    • HTTPS on 4430 OR port no. provided by NEOSYS Support (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
  • Outgoing access to the internet on port 2500 or access to send email via an internal email server.

Remote support requirement

Letter to obtain agreement of client IT staff to provide remote access