New Employee Training Checklist: Difference between revisions

From NEOSYS Technical Support Wiki
Jump to navigationJump to search
Line 2: Line 2:
#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder. To configure various softwares on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers#Configuring_softwares_on_Ubuntu Configuring Software in Ubuntu]
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder.


{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
Line 17: Line 17:
| Mozilla Firefox || Mozilla Firefox (built in)
| Mozilla Firefox || Mozilla Firefox (built in)
|-  
|-  
| Google hangouts || Google hangouts (available in browser when logged in to Google account
| Google hangouts || Google hangouts (available in browser when logged in to Google account)
|-
|-
| Skype || Skype (download Skype for Linux using browser)
| Skype || Skype (download Skype for Linux using browser)
Line 34: Line 34:
|}
|}


#[http://userwiki.neosys.com/index.php/Reset_Browser Reset browsers] and [http://userwiki.neosys.com/index.php/Disabling_Popup_Blocker disable pop-up blockers]
#To configure various software on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers#Configuring_softwares_on_Ubuntu Configuring Software in Ubuntu]
#Create Skype ID  eg:- firstname.neosys
#Create Skype ID  eg:- firstname.neosys
#Setup Skype to show as "Away" after 5 minutes of inactivity
#Setup Skype to show as "Away" after 5 minutes of inactivity

Revision as of 09:02, 14 November 2017

Day 1

  1. Go through General Office Procedures
  2. Create email Id eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
  3. Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder.
List of softwares to be installed according to the OS platforms
Windows Linux
Mozilla Thunderbird Mozilla Thunderbird (built in)
Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers) Remmina (use apt-get)
Internet Explorer (latest version) NA/(VM?)
Mozilla Firefox Mozilla Firefox (built in)
Google hangouts Google hangouts (available in browser when logged in to Google account)
Skype Skype (download Skype for Linux using browser)
MS Office Libre Office (built in)
Team Viewer 7 Team Viewer (download using browser) (currently no licence for Linux compatible Team Viewer versions)
Snagit for Screenshots and Annotations (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
Dropbox Dropbox (download using browser)
Live helper chat Live helper chat
Cute PDF (Optional) Not Required in linux
  1. Reset browsers and disable pop-up blockers
  2. To configure various software on Linux platform, see Configuring Software in Ubuntu
  3. Create Skype ID eg:- firstname.neosys
  4. Setup Skype to show as "Away" after 5 minutes of inactivity
  5. Create an account in Dropbox using the gmail account. Support Manager will share relevant dropbox folders.
  6. Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com. See Configuring Thunderbird
  7. Create signature in Thunderbird for all necessary accounts
  8. Create password for the computer/laptop
  9. Install and setup Nagios checker
  10. Mails are sent out in Calibri font with font size 11
  11. Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by another person.
  12. Create file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
  13. Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
  14. Go through Procedures in wiki
  15. Introduce nagios
  16. Get NEOSYS IT to update Nagios monitoring workstations.cfg file
  17. Read wiki page “Backup and Restore”
  18. Live helper chat ID
  19. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails
  20. http://network-tools.com
  21. Setup Task reminder in Thunderbird for Quarterly backup report

Day 2

  1. Check the clients file
  2. Explain backup procedure
  3. Show backup emails
  4. Share backup files
  5. Make the candidate do the morning backup-check routine.
  6. Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
  7. Explain different backup failures
  8. Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
  9. Share canned file
  10. NEOSYS login page and configuring NEOSYS

Day 3

  1. Go through Canned mails.
  2. Show examples on when each canned mails can be sent
  3. Do backups for the day. Mark backup in backup file.
  4. Schedule downtime on nagios
  5. Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System

Day 4

  1. Handle backup issues, critical issues on nagios
  2. Email clients if they need to be informed about issues.
  3. Explain Getting Started and NEOSYS login process
  4. Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

Day 5

  1. 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
  2. Creating on various client and brand, vehicle and supplier files
  3. Practice Media module

Day 6

  1. Handling damaged file with examples
  2. Quiz on Procedures, Nagios and Handling damaged files

Day 7

  1. Jobs Module completely and practice
  2. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

  1. How to Upgrade NEOSYS
  2. Upgrade a client
  3. Tested on TEST installation.
  4. Explain Zone edit, DNS

Day 9

  1. Free ads in Media schedule, how to replicate issues of clients
  2. Backup and Restoring NEOSYS
  3. Moving NEOSYS to new server/location etc
  4. Consolidated Backup ( Autologin.sh)
  5. System configuration file features and testing each field

Day 10

  1. Request for a quick demo from the new staff
Retrieved from "https://techwiki.neosys.com/index.php?title=New_Employee_Training_Checklist&oldid=3080"