Establishing Emergency Support Procedures

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This article needs to be turned into a letter for acceptable by the client.

Dear xxxx,

It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.

Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.

EMERGENCY SUPPORT PROCEDURE

  1. Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
  2. Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
  3. NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
  4. NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx

Notes:

  1. People could be instructed to try and obtain support according to the numbered priority.
  2. People do not have to be given the whole list.
  3. 1 and 2 could be reversed.
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