Technical / Hardware requirements

Hardware requirements

• Entry level physical or virtual server *dedicated to NEOSYS only*
• 2 or more CPU cores
• 1 GB RAM
• 10 GB HDD - SSD Recommended

Software requirements

• Windows 10 Pro. Must be 32bit. Cannot be 64bit.
• Windows 10 Enterprise. Must be 32bit. Cannot be 64bit.
• Windows 2008 Standard Edition. Must be 32bit. Cannot be 64bit/R2.
• Administrator Access Rights
• Configured with two partitions on the hard disk (C & D)
• Configured as a workgroup and not as part of a domain
• No roles assigned for the server (eg DNS or DHCP or FILE SERVER)
• All service packs and updates applied
• No Anti-Virus or any other program loaded
• Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)

NEOSYS Software Browser and OS Requirements

Internet Explorer 8+, Firefox, Chrome on Windows/OSX/Mobile

Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed.

Backup requirements

If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):

• 3 x 4 GB USB drives for backup
• Someone to change the USB drives on a scheduled basis (weekly)

If virtual server that does not support USB passthrough:

• Client must *at their own responsibility* agree to arrange copy of the backup files to an external backup location every day.

Also refer to Backup to virtual server

Router requirements

• Username and password for the router OR someone who can configure port forwarding/virtual server configuration for:
  • SSH on port 19580
  • HTTPS on 4430 OR port no. provided by NEOSYS Support (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
• Outgoing access to the internet on port 2500 or access to send email via an internal email server.

Remote support requirement

Letter to obtain agreement of client IT staff to provide remote access