New Employee Training Checklist

Day 1

1. Go through General Office Procedures
2. Create email Id eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
3. To install and configure various software on Linux platform, see Setting up Ubuntu on NEOSYS Computers
4. Reset browsers and disable pop-up blockers
5. Create Skype ID eg:- firstname.neosys
6. Setup Skype to show as "Away" after 5 minutes of inactivity
7. Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com. See Configuring Thunderbird
8. Create signature in Thunderbird for all necessary accounts
9. Create password for the computer/laptop
10. Install and setup Nagios checker
11. Mails are sent out in Calibri font with font size 11
12. Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by another person.
13. Create a file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
14. Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
15. Introduce nagios
16. Get NEOSYS IT to update Nagios monitoring workstations.cfg file
17. Read wiki page “Backup and Restore”
18. Live helper chat ID
19. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails
20. http://network-tools.com
21. Setup Task reminder in Thunderbird for Quarterly backup report

Day 2

1. Check the clients file
2. Explain backup procedure
3. Show backup emails
4. Share backup files
5. Make the candidate do the morning backup-check routine.
6. Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
7. Explain different backup failures
8. Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
9. Show canned emails
10. Go through wiki Procedures
11. NEOSYS login page and configuring NEOSYS

Day 3

1. Go through Canned mails.
2. Show examples on when each canned mails can be sent
3. Do backups for the day. Mark backup in backup file.
4. Schedule downtime on nagios
5. Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System

Day 4

1. Handle backup issues, critical issues on nagios
2. Email clients if they need to be informed about issues.
3. Explain Getting Started and NEOSYS login process
4. Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

Day 5

1. 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
2. Creating on various client and brand, vehicle and supplier files
3. Practice Media module

Day 6

1. Handling damaged file with examples
2. Quiz on Procedures, Nagios and Handling damaged files

Day 7

1. Jobs Module completely and practice
2. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

1. How to Upgrade NEOSYS
2. Upgrade a client
3. Tested on TEST installation.
4. Explain Zone edit, DNS

Day 9

1. Free ads in Media schedule, how to replicate issues of clients
2. Backup and Restoring NEOSYS
3. Moving NEOSYS to new server/location etc
4. Consolidated Backup ( Autologin.sh)
5. System configuration file features and testing each field

Day 10

1. Request for a quick demo from the new staff