Troubleshooting NEOSYS Agency System

Handling B703 error in Index files

Same error message comes for any B703 error in index files. The solution depends on the file.

 "ERROR NO: B703 IN ! AT 1"

Error in Client File:

NEOSYS XXXXXX 2
An internal error has occurred. Please press
Shift+PrintScreen to copy this screen then
paste it into an email to support@neosys.com

ERROR NO: B703 IN ! AT 1
  Variable exceeds maximum length.0

Server=NEOSYS-SERVER
Install=D:\NEOSYS\NEOSYS\
Version=08:01:33  09 MAR 2017
Database=1D68EE63 XXXXXX
Process=2
Client=192_168_0_1
IP No=192.168.0.x
User=XYZ
Browser=Win10-64; IE11
Request=WRITE^CLIENTS^ADK^^BC4A6543
@Id=
Data=
Duration=0.83 secs

Problem

This error comes when the Client and Brand file has exceed the maximum number of brands for one client. In this case the client is ADK.

Solution

Solution 1:

Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO

Solution 2:

Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth.