New Employee Training Checklist

Day 1

Go through General Office Procedures
Create email Id eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder. To configure various softwares on Linux platform, see Configuring Softwares in Ubuntu

List of softwares to be installed according to the OS platforms
Windows	Linux
Mozilla Thunderbird	Mozilla Thunderbird (built in)
Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)	Remmina (use apt-get)
Internet Explorer (latest version)	NA/(VM?)
Mozilla Firefox	Mozilla Firefox (built in)
Google hangouts	Google talk plugin (download using browser)
Skype	Skype (download using browser)
MS Office	Libre Office (built in)
Team Viewer 7	Team Viewer (version ?) (download using browser)
Snagit for Screenshots and Annotations	(Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
Dropbox	Dropbox (download using browser)
Live helper chat	Live helper chat
Cute PDF (Optional)	Not Required in linux

Create Skype ID eg:- firstname.neosys
Setup Skype to show as "Away" after 5 minutes of inactivity
Create an account in Dropbox using the gmail account. Support Manager will share relevant dropbox folders.
Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com. See Configuring Thunderbird
Create signature in Thunderbird
Setup Task reminder in Thunderbird for Quarterly backup report
Create password for the computer/laptop
Install Nagios checker
Mails are sent out in Calibri font with font size 11
Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by another person.
Create file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the NEOSYS hosted
Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
Go through Procedures in wiki
Introduce nagios
Setup nagios checker
Read wiki page “Backup and Restore”
Support suit login ID, wiki ID
http://network-tools.com

Check the clients file
Explain backup procedure
Show backup emails
Share backup files
Make the candidate do the morning backup-check routine.
Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
Explain different backup failures
Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
Share canned file
NEOSYS login page and configuring NEOSYS

Go through Canned mails.
Show examples on when each canned mails can be sent
Do backups for the day. Mark backup in backup file.
Schedule downtime on nagios
Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System

Handle backup issues, critical issues on nagios
Email clients if they need to be informed about issues.
Explain Getting Started and NEOSYS login process
Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
Creating on various client and brand, vehicle and supplier files
Practice Media module