Troubleshooting NEOSYS Generally
Handling damaged files
Checking for corrupt database files
Login to NEOSYS Maintenance
Press F5
CHK.FILES
or
CHK.FILES filename
Troubleshooting Internet Explorer
Resolving slow speed
Handling failure and warning on nightly backup alerts
Handling failure and warning messages on nightly backup alerts
Resolving permissions errors while logging in
Problem
While logging in, you get the following error message:
Solution
Add the internet guest account to the security list of the data folder with the default permission of list/read/write
Make sure the read&execute permission is removed
Enabling File Security option on Win XP Professional
Problem
In the Properties of any folders, the Security option does not show, hence you cannot modify the Read, Write options.
Solution
The solution would be to untick the 'Simple File Sharing' option from Tools > Folder Options > View:
B10 & B12 Errors
These errors are in the software and should be immediately escalated to the programmer.
Internet Explorer Menu, View, Text Size doesnt change font size as expected
Cause: This is because the font size is now user definable in NEOSYS and View, Text Size does not override predefined font sizes.
Solution: If you are using Internet Explorer 7 you can scale the screen (including the font size using ctrl + and ctrl - keyboard shortcuts or the font size button on the bottom right hand side of the window.
You can adjust the font size on the User Details form when you login although this permanently applies to all forms not just the one that you are on.
Error on process window "Not enough string space - Out of Memory"
Message
‘RTP27’ Line 1. [B29] Not enough string space – Out of Memory.
Not enough memory to execute Debugger; current program aborted. Press any key to continue
Cause
Unknown perhaps related to some large document or report
Solution
Ask users for any hanging transactions. None other than closing and starting another process
Uploaded jpg files fail to display in internet explorer
Some large jpg files > 2Mb cannot be viewed in internet explorer despite being viewable in image preview, ms paint and other viewers/editors. It is not an issue caused by uploading or downloading the files.
These file appear to have been created on Photoshop CS Macintosh and may be a special type of uncompressed jpg used for production quality files.
Partial solution
Before uploading the files, open them in some editor like MS Paint (right click, edit) and save them. However this results in a loss of quality. Perhaps there is some program that can convert these files to a format understandable by Internet explorer without any loss of quality.
"You have attempted to write to a read-only file"
Message
Error while writing data. You have attempted to write to a read-only file. - or - access to the file has been denied by the operating system. (operating system file name: "..\DATA\ADLINEC\ADAGENCY\REV76467.OV00012618")
Cause
It is almost certainly due to some third party backup or other maintenance software opening the NEOSYS database files when it shouldn't e.g. badly configured third party backup scheduled to backup NEOSYS while NEOSYS is still running. Note that the exact filename varies each time.
Short Term Solution
This can be a serious error that causes damaged files in NEOSYS especially if the filename ends in .OV. Use the usual methods of checking for damaged files e.g. do a backup which also looks for damaged files BUT DO NOT OVERWRITE THE LATEST BACKUP SINCE IT MAY BE REQUIRED for restoration. Then fix the damaged files using the usual methods e.g. by rebuilding/using FIXFILE or restoring databases.
Long Term Solution
Remove the third party backup or other maintenance software or reschedule it to run at a time that NEOSYS is shutdown. Removal of software may require hunting through the windows process list for unexpected programs running.
