Troubleshooting NEOSYS Generally
Handling damaged files
Checking for corrupt database files
Login to NEOSYS Maintenance
Press F5
CHK.FILES
or
CHK.FILES filename
Troubleshooting Internet Explorer
Resolving slow speed
Handling failure and warning on nightly backup alerts
Handling failure and warning messages on nightly backup alerts
Resolving permissions errors while logging in
Problem
While logging in, you get the following error message:
Solution
Add the internet guest account to the security list of the data folder with the default permission of list/read/write
Make sure the read&execute permission is removed
Enabling File Security option on Win XP Professional
Problem
In the Properties of any folders, the Security option does not show, hence you cannot modify the Read, Write options.
Solution
The solution would be to untick the 'Simple File Sharing' option from Tools > Folder Options > View:
B10 & B12 Errors
These errors are in the software and should be immediately escalated to the programmer.
Internet Explorer Menu, View, Text Size doesnt change font size as expected
Cause: This is because the font size is now user definable in NEOSYS and View, Text Size does not override predefined font sizes.
Solution: If you are using Internet Explorer 7 you can scale the screen (including the font size using ctrl + and ctrl - keyboard shortcuts or the font size button on the bottom right hand side of the window.
You can adjust the font size on the User Details form when you login although this permanently applies to all forms not just the one that you are on.
Error on process window "Not enough string space - Out of Memory"
Message
‘RTP27’ Line 1. [B29] Not enough string space – Out of Memory.
Not enough memory to execute Debugger; current program aborted. Press any key to continue
Cause
Unknown perhaps related to some large document or report
Solution
Ask users for any hanging transactions None other than closing and starting another process
