New Employee Training Checklist

Day 1

1. Go through General Office Procedures
2. Create a gmail account for your NEOSYS interactions e.g request for leave. Example firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
3. To install and configure various software on Linux platform, see Setting up Ubuntu on NEOSYS Computers
4. Reset browsers and disable pop-up blockers
5. Create an excel password file. The file name should be generic. Save with a password and share the password with your manager. Please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Nextcloud.
6. Create signature in Thunderbird for all necessary accounts
7. Mails are sent out in Calibri font with font size 11
8. Create a file to store client info (clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
9. Configure your browsers according to Configuring Browsers to show Javascript errors and set it.neosys.com as Firefox home page
10. Introduce nagios IT monitor
11. Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
12. Get a run down of client backup emails and updating backup spreadsheets.
13. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails.

Day 2

1. Check the clients file
2. Explain backup procedure
3. Show backup emails
4. Make the candidate do the morning backup-check routine.
5. Explain different backup failures
6. Train how to investigate a backup failure. Using backup email/nagios.
7. Show template emails in Thunderbird and Wiki. Focus on backup email templates.
8. Go through wiki Procedures
9. Introduction to NEOSYS frontend e.g login page

Day 3

1. Do backups for the day and update the backup spreadsheet
2. Train on how to schedule downtime on nagios.
3. Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
4. Read IT wiki "Documenting NEOSYS systems"

Day 4

1. Handle possible backup and nagios issues of the morning/day and email clients if they need to be informed about those issues.
2. Read Getting started with NEOSYS
3. Explain Media Schedule (Client & Brand file, Supplier file, Vehicle file, Specification, material, dates, free ads, booking, certifying, invoicing)

Day 5

1. Practice Media module
2. Creating various Client & Brand, Vehicle and Supplier files
3. Test knowledge so far on using Schedules. Manager to create two assignments of booking, cancellation, rebooking, certify & invoicing.

Day 6

1. Quiz on Procedures, Nagios and Handling damaged files

Day 7

1. Explain Jobs Module (Job file, Estimate file, Purchase Order file, Job Type file)
2. Practice Jobs Module
3. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

1. Create simulated client server to learn about common scripts e.t
2. Upgrade a client (how to handle patches before upgrade e.t)
3. Explain DNS Zoneedit

Day 9

1. Replicating client issues
2. Backup and Restoring NEOSYS
3. Introduce nextcloud/IT procedures e.g migration principles
4. System configuration file features and testing each field

Day 10

1. Request a quick demo from the new staff