Technical / Hardware requirements: Difference between revisions

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===Hardware requirements===
===Hardware requirements===


*Entry level physical or virtual server *dedicated to NEOSYS only* (in case of virtual machine, the host machine MUST be dedicated to NEOSYS and access given to support team, else NEOSYS will run into issues untraceable by support team)
*Entry level physical or virtual server *dedicated to NEOSYS only* (in case of virtual machine, the host machine MUST be dedicated to NEOSYS and access given to support team, otherwise issues on the host machine will be untraceable by support team and NEOSYS will not be responsible for overall performance)
*2 or more CPU cores
*1 x Quad core CPU (minimum)
*4 GB RAM
*8 GB RAM (minimum)
*10 GB HDD - SSD Recommended
*Minimum 100 GB HDD Enterprise Write intensive SSD (2 SSDs recommended, for mirroring)


===Software requirements===
===Software requirements===


*Windows 10 Pro. Must be 32bit. Cannot be 64bit.
*Ubuntu Server 22.04 LTS
*Windows 10 Enterprise. Must be 32bit. Cannot be 64bit.
*Windows 2008 Standard Edition. Must be 32bit. Cannot be 64bit/R2.
*Administrator Access Rights
*Configured with two partitions on the hard disk (C & D)
*Configured as a workgroup and not as part of a domain
*No roles assigned for the server (eg DNS or DHCP or FILE SERVER)
*All service packs and updates applied
*No Anti-Virus or any other program loaded
*Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)
*Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)
*Strictly no additional software installed


===User Web Browser===
===Web Browser on User's Workstation===


Firefox, Chrome or MS Edge. (Support for IE stopped in 2019)
Firefox, Chrome or MS Edge.


Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed, that can potentially interfere with the NEOSYS user interface.
Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed, that can potentially interfere with the NEOSYS user interface.
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If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):
If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):


*3 x 4 GB USB drives for backup
*3 x 16 GB USB drives for backup
*Someone to change the USB drives on a scheduled basis (weekly)
*Someone to change the USB drives on a scheduled basis (weekly)


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===Router requirements===
===Router requirements===


*Username and password for the router OR someone who can configure port forwarding/virtual server configuration for:
*Port forwarding:
**SSH on port 19580
**SSH: port 19581 (router) -> port 19581 (server)
**HTTPS on 4430 OR port no. provided by NEOSYS Support (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
**SSH: port 19582 (router) -> port 19582 (server)
*Outgoing access to the internet on port 2500 or access to send email via an internal email server.
**HTTPS: port 4431 (router) -> port 4431 (server) (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
*Access to send email via an internal email server


===Remote support requirement===
===Remote support requirement===


[[Letter_to_obtain_agreement_of_client_IT_staff_to_provide_remote_access| Letter to obtain agreement of client IT staff to provide remote access]]
[[Letter_to_obtain_agreement_of_client_IT_staff_to_provide_remote_access| Letter to obtain agreement of client IT staff to provide remote access]]

Revision as of 07:49, 11 October 2022

Hardware requirements

  • Entry level physical or virtual server *dedicated to NEOSYS only* (in case of virtual machine, the host machine MUST be dedicated to NEOSYS and access given to support team, otherwise issues on the host machine will be untraceable by support team and NEOSYS will not be responsible for overall performance)
  • 1 x Quad core CPU (minimum)
  • 8 GB RAM (minimum)
  • Minimum 100 GB HDD Enterprise Write intensive SSD (2 SSDs recommended, for mirroring)

Software requirements

  • Ubuntu Server 22.04 LTS
  • Configured with an internal static IP (ie dynamic IP delivered by DHCP is not allowed)
  • Strictly no additional software installed

Web Browser on User's Workstation

Firefox, Chrome or MS Edge.

Browsers must have pop-up blockers turned off and must not have any 3rd party toolbars installed, that can potentially interfere with the NEOSYS user interface.

Backup requirements

If entry level physical server or if virtual server that supports USB passthrough (e.g. VMWare vSphere version 4.1 and above):

  • 3 x 16 GB USB drives for backup
  • Someone to change the USB drives on a scheduled basis (weekly)

If virtual server that does not support USB passthrough:

  • Client must *at their own responsibility* agree to arrange copy of the backup files to an external backup location every day.

Also refer to Backup to virtual server

Router requirements

  • Port forwarding:
    • SSH: port 19581 (router) -> port 19581 (server)
    • SSH: port 19582 (router) -> port 19582 (server)
    • HTTPS: port 4431 (router) -> port 4431 (server) (Required only if NEOSYS needs to be accessed from outside office and prior management approval for this is obtained)
  • Access to send email via an internal email server

Remote support requirement

Letter to obtain agreement of client IT staff to provide remote access

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