New Employee Training Checklist: Difference between revisions

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==Day 1==
==Day 1==
#Create email Id  eg :- firstname.neosys@gmail.com
#Create email Id  eg :- firstname.neosys@gmail.com
#Download all application softwares as given below. Setup files for the softwares on Windows platform are available in the NEOSYS staff dropbox folder
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder


{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
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! scope="col" | Linux
! scope="col" | Linux
|-
|-
| Mozilla Thunderbird || Mozilla Thunderbird
| Mozilla Thunderbird || Mozilla Thunderbird (built in)
|-  
|-  
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get)
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get)
|-
|-
| Internet Explorer (latest version) || NA/ (VM?)
| Internet Explorer (latest version) || NA/(VM?)
|-
|-
| Mozilla Firefox || Mozilla Firefox
| Mozilla Firefox || Mozilla Firefox (built in)
|-  
|-  
| Google hangouts || Google talk plugin in browser
| Google hangouts || Google talk plugin (download using browser)
|-
|-
| Skype || Skype
| Skype || Skype (download using browser)
|-  
|-  
| MS Office || Libre Office
| MS Office || Libre Office (built in)
|-
|-
| Team Viewer 7 || Team Viewer (version ?)
| Team Viewer 7 || Team Viewer (version ?) (download using browser)
|-  
|-  
| Snagit || Shutter
| Snagit for Screenshots and Annotations || (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
|-
|-
| Dropbox || Dropbox
| Dropbox || Dropbox (download using browser)
|-  
|-  
| Kayako Live Response || NA/ (VM ?)
| Kayako Live Response || NA/(VM ?)
|-
|-
| Cute PDF || Cute PDF (use apt-get)
| Cute PDF (Optional) || Not Required in linux
|}
|}


Revision as of 13:40, 18 March 2015

Day 1

  1. Create email Id eg :- firstname.neosys@gmail.com
  2. Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder
List of softwares to be installed according to the OS platforms
Windows Linux
Mozilla Thunderbird Mozilla Thunderbird (built in)
Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers) Remmina (use apt-get)
Internet Explorer (latest version) NA/(VM?)
Mozilla Firefox Mozilla Firefox (built in)
Google hangouts Google talk plugin (download using browser)
Skype Skype (download using browser)
MS Office Libre Office (built in)
Team Viewer 7 Team Viewer (version ?) (download using browser)
Snagit for Screenshots and Annotations (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
Dropbox Dropbox (download using browser)
Kayako Live Response NA/(VM ?)
Cute PDF (Optional) Not Required in linux
  1. Create Skype ID eg:- firstname.neosys
  2. Create an account in Dropbox using the gmail account
  3. Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com . See Configuring Thunderbird
  4. Create signature in Thunderbird
  5. Create password for the computer/laptop
  6. Mails are sent out in Calibri font with font size 11
  7. Password file:- This file contains all usernames and passwords. File name should be generic. The file is password protected, please refer link to create appropriate password for the file (http://techwiki.neosys.com/index.php/Procedures#Creating_and_Handling_passwords). File should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by other person.
  8. Create file to store client info ( clients details) column names:- host name, company name , location of company, time zone, which server is the NEOSYS hosted
  9. Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
  10. Go through Procedures in wiki
  11. Introduce nagios
  12. Read wiki page “Backup and Restore”
  13. Support suit login ID , wiki ID
  14. http://network-tools.com

Day 2

  1. Check the clients file
  2. Explain backup procedure
  3. Show backup emails
  4. Share backup files
  5. Make the candidate do the morning backup-check routine.
  6. Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
  7. Explain different backup failures
  8. Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
  9. Share canned file
  10. NEOSYS login page and configuring NEOSYS

Day 3

  1. Go through Canned mails.
  2. Show examples on when each canned mails can be sent
  3. Do backups for the day. Mark backup in backup file.
  4. Schedule downtime on nagios
  5. Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System

Day 4

  1. Handle backup issues, critical issues on nagios
  2. Email clients if they need to be informed about issues.
  3. Explain Getting Started and NEOSYS login process
  4. Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

Day 5

  1. 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
  2. Creating on various client and brand , vehicle and supplier files
  3. Practice Media module

Day 6

  1. Handling damaged file with examples
  2. Quiz on Procedures, Nagios and Handling damaged files

Day 7

  1. Jobs Module completely and practice
  2. Explain Authorisation file (locks and keys, user ID , various levels etc)

Day 8

  1. How to Upgrade NEOSYS
  2. Upgrade a client
  3. Tested on TEST installation.
  4. Explain Zone edit, DNS

Day 9

  1. Free ads in Media schedule , how to replicate issues of clients
  2. Backup and Restoring NEOSYS
  3. Moving NEOSYS to new server/location etc
  4. Consolidated Backup ( Autologin.sh)
  5. System configuration file features and testing each field

Day 10

  1. Request for a quick demo from the new staff
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