New Employee Training Checklist: Difference between revisions
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==Day 1== | ==Day 1== | ||
#Create email Id eg :- firstname.neosys@gmail.com | #Create email Id eg :- firstname.neosys@gmail.com | ||
#Download | #Download all application softwares as given below. Setup files for the softwares on Windows platform are available in the NEOSYS staff dropbox folder | ||
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1" | |||
|+ List of softwares to be installed according to the OS platforms | |||
! scope="col" | Windows | |||
! scope="col" | Linux | |||
|- | |||
| Mozilla Thunderbird || Mozilla Thunderbird | |||
|- | |||
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get) | |||
|- | |||
| Internet Explorer (latest version) || NA/ (VM?) | |||
|- | |||
| Mozilla Firefox || Mozilla Firefox | |||
|- | |||
| Google hangouts || Google talk plugin in browser | |||
|- | |||
| Skype || Skype | |||
|- | |||
| MS Office || Libre Office | |||
|- | |||
| Team Viewer 7 || Team Viewer (version ?) | |||
|- | |||
| Snagit || Shutter | |||
|- | |||
| Dropbox || Dropbox | |||
|- | |||
| Kayako Live Response || NA/ (VM ?) | |||
|- | |||
| Cute PDF || Cute PDF (use apt-get) | |||
|} | |||
#Create Skype ID eg:- firstname.neosys | #Create Skype ID eg:- firstname.neosys | ||
#Create an account in Dropbox using the gmail account | #Create an account in Dropbox using the gmail account | ||
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#Create password for the computer/laptop | #Create password for the computer/laptop | ||
#Mails are sent out in Calibri font with font size 11 | #Mails are sent out in Calibri font with font size 11 | ||
#Password file:- This file contains all usernames and passwords. File name should be generic. The file is password protected, please refer link to create appropriate password for the file (http://techwiki.neosys.com/index.php/Procedures#Creating_and_Handling_passwords). File should be placed under | #Password file:- This file contains all usernames and passwords. File name should be generic. The file is password protected, please refer link to create appropriate password for the file (http://techwiki.neosys.com/index.php/Procedures#Creating_and_Handling_passwords). File should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by other person. | ||
#Create file to store client info ( clients details) column names:- host name, company name , location of company, time zone, which server is the NEOSYS hosted | #Create file to store client info ( clients details) column names:- host name, company name , location of company, time zone, which server is the NEOSYS hosted | ||
#Configure your browsers according to [http://techwiki.neosys.com/index.php/Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS Configuring Browsers to show Javascript errors] and set vm1.neosys.com as Firefox home page | #Configure your browsers according to [http://techwiki.neosys.com/index.php/Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS Configuring Browsers to show Javascript errors] and set vm1.neosys.com as Firefox home page |
Revision as of 06:52, 18 March 2015
Day 1
- Create email Id eg :- firstname.neosys@gmail.com
- Download all application softwares as given below. Setup files for the softwares on Windows platform are available in the NEOSYS staff dropbox folder
Windows | Linux |
---|---|
Mozilla Thunderbird | Mozilla Thunderbird |
Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers) | Remmina (use apt-get) |
Internet Explorer (latest version) | NA/ (VM?) |
Mozilla Firefox | Mozilla Firefox |
Google hangouts | Google talk plugin in browser |
Skype | Skype |
MS Office | Libre Office |
Team Viewer 7 | Team Viewer (version ?) |
Snagit | Shutter |
Dropbox | Dropbox |
Kayako Live Response | NA/ (VM ?) |
Cute PDF | Cute PDF (use apt-get) |
- Create Skype ID eg:- firstname.neosys
- Create an account in Dropbox using the gmail account
- Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com . See Configuring Thunderbird
- Create signature in Thunderbird
- Create password for the computer/laptop
- Mails are sent out in Calibri font with font size 11
- Password file:- This file contains all usernames and passwords. File name should be generic. The file is password protected, please refer link to create appropriate password for the file (http://techwiki.neosys.com/index.php/Procedures#Creating_and_Handling_passwords). File should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by other person.
- Create file to store client info ( clients details) column names:- host name, company name , location of company, time zone, which server is the NEOSYS hosted
- Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
- Go through Procedures in wiki
- Introduce nagios
- Read wiki page “Backup and Restore”
- Support suit login ID , wiki ID
- http://network-tools.com
Day 2
- Check the clients file
- Explain backup procedure
- Show backup emails
- Share backup files
- Make the candidate do the morning backup-check routine.
- Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
- Explain different backup failures
- Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
- Share canned file
- NEOSYS login page and configuring NEOSYS
Day 3
- Go through Canned mails.
- Show examples on when each canned mails can be sent
- Do backups for the day. Mark backup in backup file.
- Schedule downtime on nagios
- Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
Day 4
- Handle backup issues, critical issues on nagios
- Email clients if they need to be informed about issues.
- Explain Getting Started and NEOSYS login process
- Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)
Day 5
- 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
- Creating on various client and brand , vehicle and supplier files
- Practice Media module
Day 6
- Handling damaged file with examples
- Quiz on Procedures, Nagios and Handling damaged files
Day 7
- Jobs Module completely and practice
- Explain Authorisation file (locks and keys, user ID , various levels etc)
Day 8
- How to Upgrade NEOSYS
- Upgrade a client
- Tested on TEST installation.
- Explain Zone edit, DNS
Day 9
- Free ads in Media schedule , how to replicate issues of clients
- Backup and Restoring NEOSYS
- Moving NEOSYS to new server/location etc
- Consolidated Backup ( Autologin.sh)
- System configuration file features and testing each field
Day 10
- Request for a quick demo from the new staff