Establishing Emergency Support Procedures: Difference between revisions
From NEOSYS Technical Support Wiki
Jump to navigationJump to search
No edit summary |
No edit summary |
||
| Line 9: | Line 9: | ||
EMERGENCY SUPPORT PROCEDURE | EMERGENCY SUPPORT PROCEDURE | ||
# Client Support - xxxxxxxxxx - Mobile | # Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx | ||
# Client Management - xxxxxxxxxx - Mobile | # Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx | ||
# NEOSYS Support - | # NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx | ||
# NEOSYS Management - | # NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx | ||
Notes: | Notes: | ||
Latest revision as of 11:26, 13 February 2014
This article needs to be turned into a letter for acceptable by the client.
Dear xxxx,
It is advisable that we establish a procedure for provision of emergency support for out of hours support where necessary.
Emergency support procedure rest on having emergency telephone numbers known to people. This could either be a complete list given to everybody or different levels of people only knowing part of the chain.
EMERGENCY SUPPORT PROCEDURE
- Client Support - xxxxxxxxxx xxxxxxxx - Mobile xxxxxxxxxx Landline xxxxxxxxx
- Client Management - xxxxxxxxxx xxxxxx - Mobile xxxxxxxxx Landline xxxxxxxxxxxxx
- NEOSYS Support - xxxxxx xxxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxxxx
- NEOSYS Management - xxxxx xxxxx - Mobile xxxxxxxxxxx Landline xxxxxxxxxx
Notes:
- People could be instructed to try and obtain support according to the numbered priority.
- People do not have to be given the whole list.
- 1 and 2 could be reversed.
