New Employee Training Checklist: Difference between revisions

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#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder.
#To install and configure various software on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers Setting up Ubuntu on NEOSYS Computers]
 
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
|+ List of softwares to be installed according to the OS platforms
! scope="col" | Windows
! scope="col" | Linux
|-
| Mozilla Thunderbird || Mozilla Thunderbird (built in)
|-
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get)
|-
| Internet Explorer (latest version) || NA/(VM?)
|-
| Mozilla Firefox || Mozilla Firefox (built in)
|-
| Google hangouts || Google hangouts (available in browser when logged in to Google account)
|-
| Skype || Skype (download Skype for Linux using browser)
|-
| MS Office || Libre Office (built in)
|-
| Team Viewer 7 || Team Viewer (download using browser) (currently no licence for Linux compatible Team Viewer versions)
|-
| Snagit for Screenshots and Annotations || (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
|-
| Dropbox || Dropbox (download using browser)
|-
| Live helper chat || Live helper chat
|-
| Cute PDF (Optional) || Not Required in linux
|}
 
#[http://userwiki.neosys.com/index.php/Reset_Browser Reset browsers] and [http://userwiki.neosys.com/index.php/Disabling_Popup_Blocker disable pop-up blockers]
#[http://userwiki.neosys.com/index.php/Reset_Browser Reset browsers] and [http://userwiki.neosys.com/index.php/Disabling_Popup_Blocker disable pop-up blockers]
#To configure various software on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers#Configuring_softwares_on_Ubuntu Configuring Software in Ubuntu]
#Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). The file should be placed under Support Staff folder in Nextcloud. The aim is to protect the file from being accessed or modified by another person.
#Create Skype ID  eg:- firstname.neosys
#Setup Skype to show as "Away" after 5 minutes of inactivity
#Create an account in Dropbox using the gmail account. Support Manager will share relevant dropbox folders. 
#Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com. See [[Configuring_Thunderbird| Configuring Thunderbird]]
#Create signature in Thunderbird for all necessary accounts
#Create signature in Thunderbird for all necessary accounts
#Create password for the computer/laptop
#Install and setup [http://itwiki.neosys.com/index.php/Configuring_Nagios_add-on_for_Firefox Nagios checker]
#Mails are sent out in Calibri font with font size 11
#Mails are sent out in Calibri font with font size 11
#Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). The file should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by another person.
#Create a file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
#Create file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set vm1.neosys.com as Firefox home page
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set vm1.neosys.com as Firefox home page
#Introduce nagios
#Introduce nagios
#Get NEOSYS IT to update Nagios monitoring workstations.cfg file
#Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
#Read wiki page “Backup and Restore”  
#Read wiki page “Backup and Restore”  
#Live helper chat ID
#Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails  
#Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails  
#http://network-tools.com
#http://network-tools.com
#Setup Task reminder in Thunderbird for Quarterly backup report


==Day 2 ==
==Day 2 ==
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#Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
#Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
#Show canned emails
#Show canned emails
#Go through Procedures in wiki [[http://techwiki.neosys.com/index.php/Procedures]]
#Go through wiki [[Procedures]]
#NEOSYS login page and configuring NEOSYS
#NEOSYS login page and configuring NEOSYS


==Day 3==
==Day 3==
#Go through Canned mails.
#Go through templates folder in support and backups email accounts.
#Show examples on when each canned mails can be sent
#Show examples on when each backup template can be sent
#Do backups for the day. Mark backup in backup file. 
#Do backups for the day and update the backup spreadsheet
#Schedule downtime on nagios
#Schedule downtime on nagios
#Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System  
#Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
#Read IT wiki "Documenting NEOSYS systems"


==Day 4==
==Day 4==
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==Day 8==
==Day 8==
#How to Upgrade NEOSYS  
#How to Upgrade NEOSYS  
#Upgrade a client
#Upgrade a client (use TEST installation)
#Tested on TEST installation.
#Explain Zone edit, DNS
#Explain Zone edit, DNS


==Day 9==
==Day 9==
#Free ads in Media schedule, how to replicate issues of clients
#Replicating client issues
#Backup and Restoring NEOSYS
#Backup and Restoring NEOSYS
#Moving NEOSYS to new server/location etc
#Moving NEOSYS to new server/location etc
#Consolidated Backup ( Autologin.sh)
#Consolidated Backup (Autologin.sh)
#System configuration file features and testing each field
#System configuration file features and testing each field


==Day 10==
==Day 10==
#Request for a quick demo from the new staff
#Request for a quick demo from the new staff

Latest revision as of 05:28, 1 July 2019

Day 1

  1. Go through General Office Procedures
  2. Create email Id eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
  3. To install and configure various software on Linux platform, see Setting up Ubuntu on NEOSYS Computers
  4. Reset browsers and disable pop-up blockers
  5. Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Nextcloud. The aim is to protect the file from being accessed or modified by another person.
  6. Create signature in Thunderbird for all necessary accounts
  7. Mails are sent out in Calibri font with font size 11
  8. Create a file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
  9. Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
  10. Introduce nagios
  11. Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
  12. Read wiki page “Backup and Restore”
  13. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails
  14. http://network-tools.com

Day 2

  1. Check the clients file
  2. Explain backup procedure
  3. Show backup emails
  4. Share backup files
  5. Make the candidate do the morning backup-check routine.
  6. Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
  7. Explain different backup failures
  8. Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
  9. Show canned emails
  10. Go through wiki Procedures
  11. NEOSYS login page and configuring NEOSYS

Day 3

  1. Go through templates folder in support and backups email accounts.
  2. Show examples on when each backup template can be sent
  3. Do backups for the day and update the backup spreadsheet
  4. Schedule downtime on nagios
  5. Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
  6. Read IT wiki "Documenting NEOSYS systems"

Day 4

  1. Handle backup issues, critical issues on nagios
  2. Email clients if they need to be informed about issues.
  3. Explain Getting Started and NEOSYS login process
  4. Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

Day 5

  1. 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
  2. Creating on various client and brand, vehicle and supplier files
  3. Practice Media module

Day 6

  1. Handling damaged file with examples
  2. Quiz on Procedures, Nagios and Handling damaged files

Day 7

  1. Jobs Module completely and practice
  2. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

  1. How to Upgrade NEOSYS
  2. Upgrade a client (use TEST installation)
  3. Explain Zone edit, DNS

Day 9

  1. Replicating client issues
  2. Backup and Restoring NEOSYS
  3. Moving NEOSYS to new server/location etc
  4. Consolidated Backup (Autologin.sh)
  5. System configuration file features and testing each field

Day 10

  1. Request for a quick demo from the new staff
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