Troubleshooting NEOSYS Agency System: Difference between revisions
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====Solution==== | ====Solution==== | ||
Solution 1: | |||
Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO | |||
Solution 2: | |||
Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth. | |||
Latest revision as of 12:37, 7 August 2017
Handling B703 error in Index files
Same error message comes for any B703 error in index files. The solution depends on the file.
"ERROR NO: B703 IN ! AT 1"
Error in Client File:
NEOSYS XXXXXX 2 An internal error has occurred. Please press Shift+PrintScreen to copy this screen then paste it into an email to support@neosys.com ERROR NO: B703 IN ! AT 1 Variable exceeds maximum length.0 Server=NEOSYS-SERVER Install=D:\NEOSYS\NEOSYS\ Version=08:01:33 09 MAR 2017 Database=1D68EE63 XXXXXX Process=2 Client=192_168_0_1 IP No=192.168.0.x User=XYZ Browser=Win10-64; IE11 Request=WRITE^CLIENTS^ADK^^BC4A6543 @Id= Data= Duration=0.83 secs
Problem
This error comes when the Client and Brand file has exceed the maximum number of brands for one client. In this case the client is ADK.
Solution
Solution 1:
Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO
Solution 2:
Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth.
