New Employee Training Checklist: Difference between revisions

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==Day 1==
==Day 1==
#Create email Id  eg :- firstname.neosys@gmail.com
#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
 
#To install and configure various software on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers Setting up Ubuntu on NEOSYS Computers]
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
#[http://userwiki.neosys.com/index.php/Reset_Browser Reset browsers] and [http://userwiki.neosys.com/index.php/Disabling_Popup_Blocker disable pop-up blockers]
|+ List of softwares to be installed according to the OS platforms
#Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). The file should be placed under Support Staff folder in Nextcloud. The aim is to protect the file from being accessed or modified by another person.
! scope="col" | Windows
#Create signature in Thunderbird for all necessary accounts
! scope="col" | Linux
|-
| Mozilla Thunderbird || Mozilla Thunderbird (built in)
|-
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get)
|-
| Internet Explorer (latest version) || NA/(VM?)
|-
| Mozilla Firefox || Mozilla Firefox (built in)
|-
| Google hangouts || Google talk plugin (download using browser)
|-
| Skype || Skype (download using browser)
|-
| MS Office || Libre Office (built in)
|-
| Team Viewer 7 || Team Viewer (version ?) (download using browser)
|-
| Snagit for Screenshots and Annotations || (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
|-
| Dropbox || Dropbox (download using b|rowser)
|- Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS
| Kayako Live Response || NA/(VM ?)
|-
| Cute PDF (Optional) || Not Required in linux
|}
 
#Create Skype ID  eg:- firstname.neosys
#Setup Skype to show as "Away" after 5| minutes of inactivity
#Create an account in Dropbox using the gmail account
#Create Thunderbird inboxes suppo| rt@neosys.com, backup@neosys.com, nagios@neosys.com . See [[Configuring_Thunderbird| Configuring Thunderbird]]
#Create signature in Thunderbird
#Create password for the computer/laptop
#Install [http://itwiki.neosys.com/index.php/Configuring_Nagios_add-on_for_Firefox Nagios checker]
#[[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configure Browsers to show Javascript errors in NEOSYS]]
#Mails are sent out in Calibri font with font size 11
#Mails are sent out in Calibri font with font size 11
#Password file:- This file contains all usernames and passwords.  File name should be generic. The file is password protected, please refer link to create appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). File should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by other person.
#Create a file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
#Create file to store client info ( clients details) column names:- host name, company name , location of company, time zone, which server is the NEOSYS hosted
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set vm1.neosys.com as Firefox home page
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set vm1.neosys.com as Firefox home page
#Go through Procedures in wiki
#Introduce nagios
#Introduce nagios |
#Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
#Read wiki pNagios checkerage “Backup and Restore”  
#Read wiki page “Backup and Restore”  
#Support suit login ID , wiki ID
#Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails
#http://network-tools.com
#http://network-tools.com


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#Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
#Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
#Explain different backup failures
#Explain different backup failures
#Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
#Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
#Share canned file
#Show canned emails
#Go through wiki [[Procedures]]
#NEOSYS login page and configuring NEOSYS
#NEOSYS login page and configuring NEOSYS
==Day 3==
==Day 3==
#Go through Canned mails.
#Go through templates folder in support and backups email accounts.
#Show examples on when each canned mails can be sent
#Show examples on when each backup template can be sent
#Do backups for the day. Mark backup in backup file. 
#Do backups for the day and update the backup spreadsheet
#Schedule downtime on nagios
#Schedule downtime on nagios
#Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System  
#Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
#Read IT wiki "Documenting NEOSYS systems"


==Day 4==
==Day 4==
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#Explain Getting Started and NEOSYS login process
#Explain Getting Started and NEOSYS login process
#Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads,  Supplier file, booking, certifying, invoicing)  
#Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads,  Supplier file, booking, certifying, invoicing)  
==Day 5==
==Day 5==
#2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
#2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
#Creating on various client and brand , vehicle and supplier files
#Creating on various client and brand, vehicle and supplier files
#Practice Media module
#Practice Media module
==Day 6==
==Day 6==
#Handling damaged file with examples
#Handling damaged file with examples
#Quiz on Procedures, Nagios and Handling damaged files
#Quiz on Procedures, Nagios and Handling damaged files
==Day 7==
==Day 7==
#Jobs Module completely and practice
#Jobs Module completely and practice
#Explain Authorisation file (locks and keys, user ID , various levels etc)
#Explain Authorisation file (locks and keys, user ID, various levels etc)
 
==Day 8==
==Day 8==
#How to Upgrade NEOSYS  
#How to Upgrade NEOSYS  
#Upgrade a client
#Upgrade a client (use TEST installation)
#Tested on TEST installation.
#Explain Zone edit, DNS
#Explain Zone edit, DNS
==Day 9==
==Day 9==
#Free ads in Media schedule , how to replicate issues of clients
#Replicating client issues
#Backup and Restoring NEOSYS
#Backup and Restoring NEOSYS
#Moving NEOSYS to new server/location etc
#Moving NEOSYS to new server/location etc
#Consolidated Backup ( Autologin.sh)
#Consolidated Backup (Autologin.sh)
#System configuration file features and testing each field
#System configuration file features and testing each field


==Day 10==
==Day 10==
#Request for a quick demo from the new staff
#Request for a quick demo from the new staff

Latest revision as of 05:28, 1 July 2019

Day 1

  1. Go through General Office Procedures
  2. Create email Id eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
  3. To install and configure various software on Linux platform, see Setting up Ubuntu on NEOSYS Computers
  4. Reset browsers and disable pop-up blockers
  5. Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Nextcloud. The aim is to protect the file from being accessed or modified by another person.
  6. Create signature in Thunderbird for all necessary accounts
  7. Mails are sent out in Calibri font with font size 11
  8. Create a file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
  9. Configure your browsers according to Configuring Browsers to show Javascript errors and set vm1.neosys.com as Firefox home page
  10. Introduce nagios
  11. Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
  12. Read wiki page “Backup and Restore”
  13. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails
  14. http://network-tools.com

Day 2

  1. Check the clients file
  2. Explain backup procedure
  3. Show backup emails
  4. Share backup files
  5. Make the candidate do the morning backup-check routine.
  6. Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
  7. Explain different backup failures
  8. Various checks on why and how a backup failed. (mail in inbox, nagios trends, neosys log, server event viewer)
  9. Show canned emails
  10. Go through wiki Procedures
  11. NEOSYS login page and configuring NEOSYS

Day 3

  1. Go through templates folder in support and backups email accounts.
  2. Show examples on when each backup template can be sent
  3. Do backups for the day and update the backup spreadsheet
  4. Schedule downtime on nagios
  5. Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
  6. Read IT wiki "Documenting NEOSYS systems"

Day 4

  1. Handle backup issues, critical issues on nagios
  2. Email clients if they need to be informed about issues.
  3. Explain Getting Started and NEOSYS login process
  4. Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads, Supplier file, booking, certifying, invoicing)

Day 5

  1. 2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
  2. Creating on various client and brand, vehicle and supplier files
  3. Practice Media module

Day 6

  1. Handling damaged file with examples
  2. Quiz on Procedures, Nagios and Handling damaged files

Day 7

  1. Jobs Module completely and practice
  2. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

  1. How to Upgrade NEOSYS
  2. Upgrade a client (use TEST installation)
  3. Explain Zone edit, DNS

Day 9

  1. Replicating client issues
  2. Backup and Restoring NEOSYS
  3. Moving NEOSYS to new server/location etc
  4. Consolidated Backup (Autologin.sh)
  5. System configuration file features and testing each field

Day 10

  1. Request for a quick demo from the new staff
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