New Employee Training Checklist: Difference between revisions

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==Day 1==
==Day 1==
#Go through [[Procedures#General_Office_Procedures|General Office Procedures]]
#Go through [[General_Office_Procedures|General Office Procedures]]
#Create email Id  eg :- firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Create a gmail account for your NEOSYS interactions e.g request for leave. Example firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
#Download all Application software as given below. Setup file for the software on Windows platform are available in the NEOSYS staff dropbox folder. To configure various softwares on Linux platform, see [http://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers#Configuring_softwares_on_Ubuntu Configuring Software in Ubuntu]
#To install and configure various software on Linux platform, see [https://itwiki.neosys.com/index.php/Setting_up_Ubuntu_on_NEOSYS_Support_Computers Setting up Ubuntu on NEOSYS Computers]
 
#[http://userwiki.neosys.com/index.php/Reset_Browser Reset browsers] and [http://userwiki.neosys.com/index.php/Disabling_Popup_Blocker disable pop-up blockers]
{| style="width: 60%; height: 100px; text-align: center; margin: 1em auto 1em auto;" border="1"
# Create an excel password file. The file name should be generic. Save with a password and share the password with your manager. Please refer link to create an appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). The file should be placed under Support Staff folder in Nextcloud.
|+ List of softwares to be installed according to the OS platforms
! scope="col" | Windows
! scope="col" | Linux
|-
| Mozilla Thunderbird || Mozilla Thunderbird (built in)
|-
| Bitvise Tunnelier 4.40 (later versions do not connect to certain client servers)|| Remmina (use apt-get)
|-
| Internet Explorer (latest version) || NA/(VM?)
|-
| Mozilla Firefox || Mozilla Firefox (built in)
|-
| Google hangouts || Google hangouts (available in browser when logged in to Google account
|-
| Skype || Skype (download Skype for Linux using browser)
|-
| MS Office || Libre Office (built in)
|-
| Team Viewer 7 || Team Viewer (download using browser) (currently no licence for Linux compatible Team Viewer versions)
|-
| Snagit for Screenshots and Annotations || (Ctrl+Shift+PrtSc) for Screenshots and Shutter for Annotations(download using browser)
|-
| Dropbox || Dropbox (download using browser)
|-
| Live helper chat || Live helper chat
|-
| Cute PDF (Optional) || Not Required in linux
|}
 
#Create Skype ID  eg:- firstname.neosys
#Setup Skype to show as "Away" after 5 minutes of inactivity
#Create an account in Dropbox using the gmail account. Support Manager will share relevant dropbox folders.
#Create Thunderbird inboxes support@neosys.com, backup@neosys.com, nagios@neosys.com. See [[Configuring_Thunderbird| Configuring Thunderbird]]
#Create signature in Thunderbird for all necessary accounts
#Create signature in Thunderbird for all necessary accounts
#Create password for the computer/laptop
#Install and setup [http://itwiki.neosys.com/index.php/Configuring_Nagios_add-on_for_Firefox Nagios checker]
#Mails are sent out in Calibri font with font size 11
#Mails are sent out in Calibri font with font size 11
#Password file:- This file contains all usernames and passwords. The file name should be generic. The file is password protected, please refer link to create an appropriate password for the file ([[Procedures#Creating_and_Handling_passwords| Refer Handling passwords]]). The file should be placed under Support Staff folder in Dropbox. The aim is to protect the file from being accessed or modified by another person.
#Create a file to store client info (clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
#Create file to store client info ( clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set it.neosys.com as Firefox home page
#Configure your browsers according to [[Procedures#Configuring_Browsers_to_show_Javascript_errors_in_NEOSYS| Configuring Browsers to show Javascript errors]] and set vm1.neosys.com as Firefox home page
#Introduce nagios IT monitor
#Go through Procedures in wiki
#Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
#Introduce nagios
#Get a run down of client backup emails and updating backup spreadsheets.
#Get NEOSYS IT to update Nagios monitoring workstations.cfg file
#Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails.
#Read wiki page “Backup and Restore”
#Live helper chat ID, wiki ID
#http://network-tools.com
#Setup Task reminder in Thunderbird for Quarterly backup report


==Day 2 ==
==Day 2 ==
Line 57: Line 18:
#Explain backup procedure
#Explain backup procedure
#Show backup emails
#Show backup emails
#Share backup files
#Make the candidate do the morning backup-check routine.
#Make the candidate do the morning backup-check routine.
#Explain http://techwiki.neosys.com/index.php/Procedures#NEOSYS_Maintenance_Window
#Explain different backup failures
#Explain different backup failures
#Various checks on why and how a backup failed. ( mail in inbox, nagios trends, neosys log, server event viewer)
#Train how to investigate a backup failure. Using backup email/nagios.
#Share canned file
#Show template emails in Thunderbird and Wiki. Focus on backup email templates.
#NEOSYS login page and configuring NEOSYS
#Go through wiki [[Procedures]]
#Introduction to NEOSYS frontend e.g login page
 
==Day 3==
==Day 3==
#Go through Canned mails.
#Do backups for the day and update the backup spreadsheet
#Show examples on when each canned mails can be sent
#Train on how to schedule downtime on nagios.
#Do backups for the day. Mark backup in backup file. 
#Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
#Schedule downtime on nagios
#Read IT wiki "Documenting NEOSYS systems"
#Various errors in Troubleshooting nagios to be looked at http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System  


==Day 4==
==Day 4==
#Handle backup issues, critical issues on nagios
#Handle possible backup and nagios issues of the morning/day and email clients if they need to be informed about those issues.
#Email clients if they need to be informed about issues.
#Read [https://userwiki.neosys.com/index.php/Using_NEOSYS_Generally#Getting_started_with_NEOSYS| Getting started with NEOSYS]
#Explain Getting Started and NEOSYS login process
#Explain Media Schedule (Client & Brand file, Supplier file, Vehicle file, Specification, material, dates, free ads, booking, certifying, invoicing)
#Explain Media Schedule (per brand, Client Brand file, Vehicle file, specification, material, dates, free ads,  Supplier file, booking, certifying, invoicing)  
 
==Day 5==
==Day 5==
#2 Assignments on Schedules ( booking, cancelation, rebooking, certify & invoicing )
#Creating on various client and brand, vehicle and supplier files
#Practice Media module
#Practice Media module
#Creating various Client & Brand, Vehicle and Supplier files
#Test knowledge so far on using Schedules. Manager to create two assignments of booking, cancellation, rebooking, certify & invoicing.
==Day 6==
==Day 6==
#Handling damaged file with examples
#Quiz on Procedures, Nagios and Handling damaged files
#Quiz on Procedures, Nagios and Handling damaged files
==Day 7==
==Day 7==
#Jobs Module completely and practice
#Explain Jobs Module (Job file, Estimate file, Purchase Order file, Job Type file)
#Practice Jobs Module
#Explain Authorisation file (locks and keys, user ID, various levels etc)
#Explain Authorisation file (locks and keys, user ID, various levels etc)
==Day 8==
==Day 8==
#How to Upgrade NEOSYS
#Explain DNS Zoneedit
#Upgrade a client
#Replicating client issues
#Tested on TEST installation.
#Explain Zone edit, DNS
==Day 9==
#Free ads in Media schedule, how to replicate issues of clients
#Backup and Restoring NEOSYS
#Moving NEOSYS to new server/location etc
#Consolidated Backup ( Autologin.sh)
#System configuration file features and testing each field


==Day 10==
==Day 10==
#Request for a quick demo from the new staff
#Request a quick demo from the new staff
#Introduce nextcloud/IT procedures e.g migration principles
#System configuration file features and testing each field

Latest revision as of 12:00, 18 August 2025

Day 1

  1. Go through General Office Procedures
  2. Create a gmail account for your NEOSYS interactions e.g request for leave. Example firstname.neosys@gmail.com. Support Manager will share relevant google drive folders.
  3. To install and configure various software on Linux platform, see Setting up Ubuntu on NEOSYS Computers
  4. Reset browsers and disable pop-up blockers
  5. Create an excel password file. The file name should be generic. Save with a password and share the password with your manager. Please refer link to create an appropriate password for the file ( Refer Handling passwords). The file should be placed under Support Staff folder in Nextcloud.
  6. Create signature in Thunderbird for all necessary accounts
  7. Mails are sent out in Calibri font with font size 11
  8. Create a file to store client info (clients details) column names:- host name, company name, location of company, time zone, which server is the client's NEOSYS hosted on
  9. Configure your browsers according to Configuring Browsers to show Javascript errors and set it.neosys.com as Firefox home page
  10. Introduce nagios IT monitor
  11. Get NEOSYS IT to update Nagios monitoring workstations.cfg file and configure port-forwarding so that nagios can connect to the new employee's workstation
  12. Get a run down of client backup emails and updating backup spreadsheets.
  13. Create wiki ID and get NEOSYS IT to allow new users to receive wiki update emails.

Day 2

  1. Check the clients file
  2. Explain backup procedure
  3. Show backup emails
  4. Make the candidate do the morning backup-check routine.
  5. Explain different backup failures
  6. Train how to investigate a backup failure. Using backup email/nagios.
  7. Show template emails in Thunderbird and Wiki. Focus on backup email templates.
  8. Go through wiki Procedures
  9. Introduction to NEOSYS frontend e.g login page

Day 3

  1. Do backups for the day and update the backup spreadsheet
  2. Train on how to schedule downtime on nagios.
  3. Go through the various errors in Troubleshooting nagios http://techwiki.neosys.com/index.php/Handling_Nagios_Client_Monitoring_System
  4. Read IT wiki "Documenting NEOSYS systems"

Day 4

  1. Handle possible backup and nagios issues of the morning/day and email clients if they need to be informed about those issues.
  2. Read Getting started with NEOSYS
  3. Explain Media Schedule (Client & Brand file, Supplier file, Vehicle file, Specification, material, dates, free ads, booking, certifying, invoicing)

Day 5

  1. Practice Media module
  2. Creating various Client & Brand, Vehicle and Supplier files
  3. Test knowledge so far on using Schedules. Manager to create two assignments of booking, cancellation, rebooking, certify & invoicing.

Day 6

  1. Quiz on Procedures, Nagios and Handling damaged files

Day 7

  1. Explain Jobs Module (Job file, Estimate file, Purchase Order file, Job Type file)
  2. Practice Jobs Module
  3. Explain Authorisation file (locks and keys, user ID, various levels etc)

Day 8

  1. Explain DNS Zoneedit
  2. Replicating client issues

Day 10

  1. Request a quick demo from the new staff
  2. Introduce nextcloud/IT procedures e.g migration principles
  3. System configuration file features and testing each field
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