Troubleshooting NEOSYS Agency System: Difference between revisions
From NEOSYS Technical Support Wiki
Jump to navigationJump to search
No edit summary |
|||
| Line 34: | Line 34: | ||
====Solution==== | ====Solution==== | ||
Either | |||
Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO | |||
or | |||
Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth. | |||
Revision as of 12:35, 7 August 2017
Handling B703 error in Index files
Same error message comes for any B703 error in index files. The solution depends on the file.
"ERROR NO: B703 IN ! AT 1"
Error in Client File:
NEOSYS XXXXXX 2 An internal error has occurred. Please press Shift+PrintScreen to copy this screen then paste it into an email to support@neosys.com ERROR NO: B703 IN ! AT 1 Variable exceeds maximum length.0 Server=NEOSYS-SERVER Install=D:\NEOSYS\NEOSYS\ Version=08:01:33 09 MAR 2017 Database=1D68EE63 XXXXXX Process=2 Client=192_168_0_1 IP No=192.168.0.x User=XYZ Browser=Win10-64; IE11 Request=WRITE^CLIENTS^ADK^^BC4A6543 @Id= Data= Duration=0.83 secs
Problem
This error comes when the Client and Brand file has exceed the maximum number of brands for one client. In this case the client is ADK.
Solution
Either
Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO
or
Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth.
