Upgrading NEOSYS - Revision history

Arvind at 11:36, 5 April 2024

2024-04-05T11:36:40Z

← Older revision		Revision as of 11:36, 5 April 2024
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	~~[[Upgrading NEOSYS (AREV)]]~~


	==Prior to Upgrade==		==Prior to Upgrade==
	When any change is made to NEOSYS, it is the responsibility of the Support staff to test and verify that there are no errors. Proceed to upgrade NEOSYS only after Support staff has tested and confirmed that the new features are working fine. Do NOT ~~install~~ untested ~~versions~~ of NEOSYS under any circumstance.		When any change is made to NEOSYS, it is the responsibility of the Support staff to test and verify that there are no errors. Proceed to upgrade NEOSYS only after Support staff has tested and confirmed that the new features are working fine. Do NOT upgrade a client to an untested version of NEOSYS under any circumstance.

	~~Any patches done on the client will be overwritten when NEOSYS is upgraded. The patch fixes will~~ be ~~lost if not included in the version~~ of ~~NEOSYS being installed~~. ~~So support~~ staff must do the following prior to upgrading:		Client servers must be free of patches before upgrading. Support staff must do the following prior to upgrading:

	#~~Find~~ out if any patches were done to the client ~~between the last upgrade and current date. There is no certain way to do this, apart from support staff memory and by checking support emails~~.		#Check git status to find out if any patches were done to the client.
	#Check whether the patches (if any) are ~~included in the version~~ to ~~be installed~~.		#Check whether the patches (if any) are committed and pushed to remote repository.
	#~~Inform the programmer if~~ the patches ~~are not included~~.		#If yes, discard the patches before upgrading (git checkout).
	#~~Upgrade NEOSYS only after confirming that~~ the patches are ~~included~~ and ~~tested on TEST~~ system.		#If no, make sure the patches are tested, committed and pushed to remote repository from a dev system.

	==Upgrading NEOSYS fully==		==Upgrading NEOSYS fully==
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	'''SAMPLE EMAIL - VERSION 2: Planned Upgrade'''		'''SAMPLE EMAIL - VERSION 2: Planned Upgrade'''

	Email MUST be sent no less than 7 WORKING HOURS prior to upgrade, and for large NEOSYS clients with many users as far in advance as possible and no less than 15 WORKING HOURS, so that the client has enough time to bring up any concerns related to the upgrade or its timing. In the case of large clients, a reminder should be sent the day prior to the upgrade, preferably before noon. In case, not possible to meet these deadlines, then the upgrade MUST be postponed and handled properly at a late date.		Email MUST be sent no less than 7 WORKING HOURS prior to upgrade, and for large NEOSYS clients with many users as far in advance as possible and no less than 15 WORKING HOURS, so that the client has enough time to bring up any concerns related to the upgrade or its timing.

	<pre>		<pre>
	Dear Team,		Dear Team,

	NEOSYS needs to be upgraded to ~~its~~ latest version ~~because <give reason>.~~		NEOSYS needs to be upgraded to it's latest version.

	~~We will upgrade between 9 am – 10 am <change as per the Client's time zone if Client not located in Dubai> on <the selected date>.~~

	~~The upgrade will be done first thing in the morning after the nightly backup to complete the upgrade in a short time.~~

	~~We expect the upgrade will be complete within 15 minutes, however please allow for up to an hour~~.

	* ~~Please note that on~~ the scheduled date, NEOSYS will not be available until the upgrade is complete.		Upgrade Schedule:
	* Please contact ~~NEOSYS support~~ immediately if ~~you have any concerns about~~ the upgrade.		Time: <8:00am – 9:00am> (mention client time zone if not in UAE)
			Date: <26th February 2024>

			Changes:
			- Various bug fixes
			- <New features in Timesheet Module>
			- <KSA E-Invoicing integration>

			* On the scheduled date, NEOSYS will not be available until the upgrade is complete
			* Please contact us immediately if the upgrade needs to be rescheduled.

	We will notify you immediately once the upgrade is complete.		We will notify you immediately once the upgrade is complete.

	Regards,		Regards,
	NEOSYS Support		NEOSYS Support
	</pre>		</pre>

Arvind: /* Informing the client of the intention to upgrade */

2022-12-22T08:53:53Z

Informing the client of the intention to upgrade

← Older revision		Revision as of 08:53, 22 December 2022
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	We expect the upgrade will be complete within 15 minutes, however please allow for up to an hour.		We expect the upgrade will be complete within 15 minutes, however please allow for up to an hour.

	* Please ~~inform all users~~ that ~~they should~~ be ~~logged off during~~ the upgrade.		* Please note that on the scheduled date, NEOSYS will not be available until the upgrade is complete.
	* Please contact NEOSYS support immediately if you have any concerns about the upgrade.		* Please contact NEOSYS support immediately if you have any concerns about the upgrade.

Gregory: Moving old AREV procedure to new article

2021-12-30T06:54:48Z

Moving old AREV procedure to new article

← Older revision		Revision as of 06:54, 30 December 2021
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			[[Upgrading NEOSYS (AREV)]]


	==Prior to Upgrade==		==Prior to Upgrade==
	When any change is made to NEOSYS, it is the responsibility of the Support staff to test and verify that there are no errors. Proceed to upgrade NEOSYS only after Support staff has tested and confirmed that the new features are working fine. Do NOT install untested versions of NEOSYS under any circumstance.		When any change is made to NEOSYS, it is the responsibility of the Support staff to test and verify that there are no errors. Proceed to upgrade NEOSYS only after Support staff has tested and confirmed that the new features are working fine. Do NOT install untested versions of NEOSYS under any circumstance.

Gregory: /* Informing the client of the intention to upgrade */

2020-02-06T11:17:28Z

Informing the client of the intention to upgrade

← Older revision		Revision as of 11:17, 6 February 2020
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	We will notify you immediately once the upgrade is complete.		We will notify you immediately once the upgrade is complete.

	~~<Do not add below line if no new "What's New" entries>~~
	~~List of new features/improvements can be found in the What's New page (Menu -> Help -> Whats New in NEOSYS), after the upgrade is complete.~~

	Regards,		Regards,

Gregory: /* Email sent to the Clients after an upgrade */

2020-02-06T11:10:50Z

Email sent to the Clients after an upgrade

← Older revision		Revision as of 11:10, 6 February 2020
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	<pre>		<pre>
	The NEOSYS system software has been upgraded		The NEOSYS system software has been upgraded

	~~Before you login to NEOSYS, please follow the instructions at~~
	~~http://userwiki.neosys.com/index.php/cache to avoid error using NEOSYS.~~

	Please email SUPPORT@NEOSYS.COM for any assistance.		Please email SUPPORT@NEOSYS.COM for any assistance.

	~~This is an automated email. You cannot reply to it.~~
	</pre>		</pre>

Arvind: /* Informing the client of the intention to upgrade */

2020-01-22T06:10:09Z

Informing the client of the intention to upgrade

← Older revision		Revision as of 06:10, 22 January 2020
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	Dear Team,		Dear Team,

	NEOSYS needs to be upgraded to its latest version because (give reason).		NEOSYS needs to be upgraded to its latest version because <give reason>.

	We will upgrade between 9 am – 10 am (change as per the Client's time zone if Client not located in Dubai) on (the selected date).		We will upgrade between 9 am – 10 am <change as per the Client's time zone if Client not located in Dubai> on <the selected date>.

	The upgrade will be done first thing in the morning after the nightly backup to complete the upgrade in a short time .		The upgrade will be done first thing in the morning after the nightly backup to complete the upgrade in a short time.

	We expect the upgrade will be complete within 15 minutes, however please allow for up to an hour.		We expect the upgrade will be complete within 15 minutes, however please allow for up to an hour.

	* Please inform all users that they should be logged off during the upgrade.		* Please inform all users that they should be logged off during the upgrade.
	* Please contact NEOSYS support immediately if you have any concerns about the upgrade.		* Please contact NEOSYS support immediately if you have any concerns about the upgrade.

	We will notify you immediately once the upgrade is complete.		We will notify you immediately once the upgrade is complete.

			<Do not add below line if no new "What's New" entries>
			List of new features/improvements can be found in the What's New page (Menu -> Help -> Whats New in NEOSYS), after the upgrade is complete.

			Regards,
			NEOSYS Support
	</pre>		</pre>

Arvind: Minor change to upgrade email

2020-01-21T05:25:58Z

Minor change to upgrade email

Show changes

Arvind: /* Small Installations */ Removed unnecessary steps that simply increase time taken for an upgrade

2019-10-13T05:17:25Z

Small Installations: Removed unnecessary steps that simply increase time taken for an upgrade

← Older revision		Revision as of 05:17, 13 October 2019
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	==== Small Installations ====		==== Small Installations ====
	#Take a normal proper backup using the NEOSYS Support Menu - for all live databases if there is more than one.		#Take a normal proper backup using the NEOSYS Support Menu - for all live databases if there is more than one (this is not required if NEOSYS is being upgraded first thing in the morning before any user has logged in and the nightly backup ran successfully).
	#If a USB change was made by the client's IT person prior to doing this manual backup, ensure that after the upgrade is done, the backup file for that manual backup is moved to another location (preferably in a new folder on the D drive)so that the clients backup cycle is not affected by the existence of a days backup in the USB before the cycle actually begins the following morning.		#If a USB change was made by the client's IT person prior to doing this manual backup, ensure that after the upgrade is done, the backup file for that manual backup is moved to another location (preferably in a new folder on the D drive)so that the clients backup cycle is not affected by the existence of a days backup in the USB before the cycle actually begins the following morning.
	#Take a copy of the whole of the D:\NEOSYS folder (or where-ever NEOSYS is installed) into another folder. This way, if the upgrade fails due to some reason, the NEOSYS folder can be reverted back to how it was before the upgrade attempt. You can omit the D:\NEOSYS\IMAGES and D:\NEOSYS\LOGS folders from the copy to save time. Preferably place the copy on another disk or partition so that it is not included in any whole disk backup that might be running in parallel to NEOSYS backup.

	==== Large Installations ====		==== Large Installations ====

Arvind: /* Quick Upgrade */

2018-06-21T08:48:02Z

Quick Upgrade

← Older revision		Revision as of 08:48, 21 June 2018
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	Procedure:		Procedure:
	#Backup the NEOSYS folder.		#Backup the NEOSYS folder.
	#*Go to the folder where NEOSYS is installed and ~~do select all~~, copy & paste i.e. ~~ctrl+a ,~~ ctrl+c & ctrl+v		#*Go to the folder where NEOSYS is installed, select the NEOSYS and neosys.net folders, copy & paste i.e. ctrl+c & ctrl+v
	#Download the latest version of NEOSYS from http://www.neosys.com/support/neosys2.exe in NEOSYS\downloads folder and rename it to neosys2-(DATE).exe		#Download the latest version of NEOSYS from http://www.neosys.com/support/neosys2.exe in NEOSYS\downloads folder and rename it to neosys2-(DATE).exe
	#Run the exe file		#Run the exe file
	#Restart NEOSYS processes on the server immediately after the installation has completed!		#Restart NEOSYS processes on the server immediately after the installation has completed!

Arvind: /* Automatic Upgrades of NEOSYS */

2018-06-05T11:18:08Z

Automatic Upgrades of NEOSYS

← Older revision		Revision as of 11:18, 5 June 2018
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	NEOSYS processes by default check monitor.neosys.com for a new version of NEOSYS.		NEOSYS processes by default check monitor.neosys.com for a new version of NEOSYS.

	monitor.neosys.com can serve different versions of NEOSYS depending on a script which has access to the source IP No. of the request.		monitor.neosys.com can serve different versions of NEOSYS depending on a script which has access to the source IP no. of the request.

	New versions and the script is installed in monitor.neosys.com by NEOSYS IT on request by NEOSYS support.		New versions and the script is installed in monitor.neosys.com by NEOSYS IT on request by NEOSYS support.