Uninstalling clients hosted on client Server - Revision history

Arvind at 05:36, 18 February 2025

2025-02-18T05:36:02Z

← Older revision		Revision as of 05:36, 18 February 2025
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	#If you still have access to the client host machine, change container IP address in lxc config edit.		#If you still have access to the client host machine, change container IP address in lxc config edit.
	#Remove client from 'Daily List of Open Ports' report to support@neosys.com (bkup: scanports/neosys.com/authports.txt file).		#Remove client from 'Daily List of Open Ports' report to support@neosys.com (bkup: scanports/neosys.com/authports.txt file).
	#In ~~dev, edit doall~~, comment out ~~the line corresponding to the client being uninstalled. Commit and push the changes to neosys git~~.		#In ~/hosts/clients.cfg, comment out all lines.
	#Create Thunderbird reminder to permanently delete/clean up after a year.		#Create Thunderbird reminder to permanently delete/clean up after a year.

	====Permanent deletion====		====Permanent deletion====
	#Remove the terminated client's link from support home page (support.htm).		#Remove the terminated client's link from support home page (support.htm).
	~~#In dev, edit doall, delete the line corresponding to the client being uninstalled. Commit and push the changes to neosys git.~~
	#Delete the associated entry from Zone Edit.		#Delete the associated entry from Zone Edit.
	#In Nagios, delete all lines related to the terminated client.		#In Nagios, delete all lines related to the terminated client.

Arvind at 12:59, 2 January 2025

2025-01-02T12:59:04Z

Arvind at 11:38, 2 January 2025

2025-01-02T11:38:21Z

← Older revision		Revision as of 11:38, 2 January 2025
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	#~~Install~~ a license covering all previous years, and periods if ~~part~~ year termination, ~~in one go~~ for all modules and with the usual seven days grace period so that the client ~~may continue using~~ the ~~system~~ for ~~paid up periods and years without support~~, ~~but not create documents related~~ to ~~later periods~~ after ~~they stop paying~~.		====On notice of termination====
			#Create a single license restriction covering all previous years (and periods if mid-year termination), for all modules and with the usual seven days grace period, so that the client cannot create documents dated outside the period paid for.
			#In NEOSYS, set the expiry date of all active user accounts to 1 day after termination date.
			#Create Thunderbird reminder for the last day of contract, to disable autostart in the container's lxc config edit.
			#Follow steps in https://itwiki.neosys.com/index.php/Preventing_access_after_termination

			====On the day after termination:====
	#In support home page (support.htm), strike-through the terminated client's link.		#In support home page (support.htm), strike-through the terminated client's link.
	#Stop recording daily backup of the databases in ~~google~~ drive ~~file once it is terminated~~.		#Stop recording daily backup of the databases in Google drive spreadsheet.
	#In Nagios, if the ~~status of~~ the ~~stopped~~ host ~~is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more~~, ~~then comment out the lines~~ in ~~the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it~~.		#In Nagios, comment out all entries related to the terminating client.
	#~~If the terminated~~ client ~~is permanently closing operations or is shifting/has shifted~~ to ~~another location~~ (i.e. ~~different IP address~~), ~~then~~ comment out ~~all lines for~~ the client ~~in Nagios configuration file~~ and ~~delete~~ the ~~associated entry from Zone Edit~~.		#If you still have access to the client host machine, change container ip address in lxc config edit.
	#~~Close all processes and~~ delete ~~all~~ .~~cmd files needed to start NEOSYS processes~~.		#Remove client from 'Daily List of Open Ports' report to support@neosys.com (bkup: scanports/neosys.com/authports.txt file).
	#In ~~Task Scheduler~~, ~~disable~~ the ~~scheduled tasks that start NEOSYS processes~~ and the ~~scheduled task that restarts Apache~~.		#In dev, edit doall, comment out the line corresponding to the client being uninstalled. Commit and push the changes to neosys git.
	#~~Remove client~~ from ~~'Daily List of Open Ports' report~~ to ~~support@neosys~~.~~com. (bkup: authports file)~~		#Create Thunderbird reminder to permanently delete/clean up after a year.

			====Permanent deletion====
			#Remove the terminated client's link from support home page (support.htm).
			#In dev, edit doall, delete the line corresponding to the client being uninstalled. Commit and push the changes to neosys git.
			#Delete the associated entry from Zone Edit.
			#In Nagios, delete all lines related to the terminated client.

Gregory: Added hint on how to remove client from 'Daily List of Open Ports', since full information cannot be disclosed on public techwiki.

2021-01-05T06:35:06Z

Added hint on how to remove client from 'Daily List of Open Ports', since full information cannot be disclosed on public techwiki.

← Older revision		Revision as of 06:35, 5 January 2021
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	#Close all processes and delete all .cmd files needed to start NEOSYS processes.		#Close all processes and delete all .cmd files needed to start NEOSYS processes.
	#In Task Scheduler, disable the scheduled tasks that start NEOSYS processes and the scheduled task that restarts Apache.		#In Task Scheduler, disable the scheduled tasks that start NEOSYS processes and the scheduled task that restarts Apache.
	#Remove client from 'Daily List of Open Ports' report to support@neosys.com.		#Remove client from 'Daily List of Open Ports' report to support@neosys.com. (bkup: authports file)

Gregory: Remove client from 'Daily List of Open Ports' email report

2021-01-05T06:24:45Z

Remove client from 'Daily List of Open Ports' email report

← Older revision		Revision as of 06:24, 5 January 2021
Line 6:		Line 6:
	#Close all processes and delete all .cmd files needed to start NEOSYS processes.		#Close all processes and delete all .cmd files needed to start NEOSYS processes.
	#In Task Scheduler, disable the scheduled tasks that start NEOSYS processes and the scheduled task that restarts Apache.		#In Task Scheduler, disable the scheduled tasks that start NEOSYS processes and the scheduled task that restarts Apache.
			#Remove client from 'Daily List of Open Ports' report to support@neosys.com.

Arvind at 10:08, 3 January 2021

2021-01-03T10:08:22Z

← Older revision		Revision as of 10:08, 3 January 2021
Line 5:		Line 5:
	#If the terminated client is permanently closing operations or is shifting/has shifted to another location (i.e. different IP address), then comment out all lines for the client in Nagios configuration file and delete the associated entry from Zone Edit.		#If the terminated client is permanently closing operations or is shifting/has shifted to another location (i.e. different IP address), then comment out all lines for the client in Nagios configuration file and delete the associated entry from Zone Edit.
	#Close all processes and delete all .cmd files needed to start NEOSYS processes.		#Close all processes and delete all .cmd files needed to start NEOSYS processes.
	#~~Disable~~ the scheduled tasks ~~from Task Scheduler for restarting Apache and starting~~ NEOSYS processes.		#In Task Scheduler, disable the scheduled tasks that start NEOSYS processes and the scheduled task that restarts Apache.

Pratishthit: Added 2 steps for permanent deletion of a client

2021-01-03T06:12:17Z

Added 2 steps for permanent deletion of a client

← Older revision		Revision as of 06:12, 3 January 2021
Line 4:		Line 4:
	#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.		#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.
	#If the terminated client is permanently closing operations or is shifting/has shifted to another location (i.e. different IP address), then comment out all lines for the client in Nagios configuration file and delete the associated entry from Zone Edit.		#If the terminated client is permanently closing operations or is shifting/has shifted to another location (i.e. different IP address), then comment out all lines for the client in Nagios configuration file and delete the associated entry from Zone Edit.
			#Close all processes and delete all .cmd files needed to start NEOSYS processes.
			#Disable the scheduled tasks from Task Scheduler for restarting Apache and starting NEOSYS processes.

Arvind at 08:11, 14 May 2018

2018-05-14T08:11:02Z

← Older revision		Revision as of 08:11, 14 May 2018
Line 3:		Line 3:
	#Stop recording daily backup of the databases in google drive file once it is terminated.		#Stop recording daily backup of the databases in google drive file once it is terminated.
	#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.		#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.
			#If the terminated client is permanently closing operations or is shifting/has shifted to another location (i.e. different IP address), then comment out all lines for the client in Nagios configuration file and delete the associated entry from Zone Edit.

Arvind at 12:27, 22 May 2017

2017-05-22T12:27:15Z

← Older revision		Revision as of 12:27, 22 May 2017
Line 2:		Line 2:
	#In support home page (support.htm), strike-through the terminated client's link.		#In support home page (support.htm), strike-through the terminated client's link.
	#Stop recording daily backup of the databases in google drive file once it is terminated.		#Stop recording daily backup of the databases in google drive file once it is terminated.
	#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.		#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL/WARNING for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.

Arvind at 12:15, 22 May 2017

2017-05-22T12:15:42Z

← Older revision		Revision as of 12:15, 22 May 2017
Line 1:		Line 1:
	#Install a license covering all previous years, and periods if part year termination, in one go for all modules and with the usual seven days grace so that the client may continue using the system for paid up periods and years without support, but not create documents related to later periods after they stop paying.		#Install a license covering all previous years, and periods if part year termination, in one go for all modules and with the usual seven days grace period so that the client may continue using the system for paid up periods and years without support, but not create documents related to later periods after they stop paying.
	#In support home page (support.htm), strike-through the terminated client's link.		#In support home page (support.htm), strike-through the terminated client's link.
	#Stop recording daily backup of the databases in google drive file once it is terminated		#Stop recording daily backup of the databases in google drive file once it is terminated.
	#If the status of the stopped host is DOWN or the status of its services ~~are~~ CRITICAL for 30 days then comment ~~those Nagios~~ lines in the Nagios ~~config~~ file so that Nagios stops alerting for it		#In Nagios, if the status of the stopped host is DOWN or the status of any of its services is CRITICAL for 30 days or more, then comment out the lines in the Nagios configuration file only for the services that are not working, so that Nagios stops alerting for it.

← Older revision		Revision as of 12:59, 2 January 2025
Line 1:		Line 1:
	====On notice of termination====		====After notice of termination====
			Do the below steps as soon as the client has notified that they wish to terminate the contract:
	#Create a single license restriction covering all previous years (and periods if mid-year termination), for all modules and with the usual seven days grace period, so that the client cannot create documents dated outside the period paid for.		#Create a single license restriction covering all previous years (and periods if mid-year termination), for all modules and with the usual seven days grace period, so that the client cannot create documents dated outside the period paid for.
	#~~In NEOSYS, set~~ the expiry date of all active user accounts to 1 day after termination date.		#Set the expiry date of all active NEOSYS user accounts to 1 day after termination date.
	#Create Thunderbird reminder for the last day of contract, to disable autostart in the container's lxc config edit.		#Create Thunderbird reminder for the last day of contract, to disable boot.autostart in the container's lxc config edit.
	#Follow steps in https://itwiki.neosys.com/index.php/Preventing_access_after_termination		#Follow steps in [https://itwiki.neosys.com/index.php/Preventing_access_after_termination Preventing access after termination]

	====~~On the~~ day after termination:====		====One day after termination====
	#In support home page (support.htm), strike-through the terminated client's link.		#In support home page (support.htm), strike-through the terminated client's link.
	#Stop recording daily backup of the databases in Google drive spreadsheet.		#Stop recording daily backup of the databases in Google drive spreadsheet.
	#In Nagios, comment out all entries related to the terminating client.		#In Nagios, comment out all entries related to the terminating client.
	#If you still have access to the client host machine, change container ip address in lxc config edit.		#If you still have access to the client host machine, change container IP address in lxc config edit.
	#Remove client from 'Daily List of Open Ports' report to support@neosys.com (bkup: scanports/neosys.com/authports.txt file).		#Remove client from 'Daily List of Open Ports' report to support@neosys.com (bkup: scanports/neosys.com/authports.txt file).
	#In dev, edit doall, comment out the line corresponding to the client being uninstalled. Commit and push the changes to neosys git.		#In dev, edit doall, comment out the line corresponding to the client being uninstalled. Commit and push the changes to neosys git.