Troubleshooting NEOSYS Media System - Revision history

Joel: /* B703 Errors */

2018-08-01T12:14:57Z

B703 Errors

← Older revision		Revision as of 12:14, 1 August 2018
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	ERROR NO: B703 IN BOOKING.SUBS3 AT 1264		ERROR NO: B703 IN BOOKING.SUBS3 AT 1264
	Variable exceeds maximum length.0		Variable exceeds maximum length.0

			Support MUST respond to such errors in a firm and effective manner to prevent any individual client user from causing this error again as every time the client causes this error, there may be more damage done to the database, which in turn will cause more work for the client and NEOSYS.

	Various solutions are explained in detail below:		Various solutions are explained in detail below:

Arvind: /* Sample email to clients facing B703 error */

2018-06-26T12:45:22Z

Sample email to clients facing B703 error

← Older revision		Revision as of 12:45, 26 June 2018
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	Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.		Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.

	B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when ~~the user tries~~ to print, book, certify or invoice a schedule with more than 10,000 ads in total. NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions or hundreds of ads to be placed.		B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when you try to print, book, certify or invoice a schedule with more than 10,000 ads in total. NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions or hundreds of ads to be placed.

	* Solution 1 - Bulk Ads		* Solution 1 - Bulk Ads

Arvind: /* Sample email to clients facing B703 error */

2018-06-19T08:05:26Z

Sample email to clients facing B703 error

← Older revision		Revision as of 08:05, 19 June 2018
Line 144:		Line 144:
	Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.		Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.

	B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to ~~certify~~, book or invoice a schedule with more than 10,000 ads in total. NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions or hundreds of ads to be placed.		B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to print, book, certify or invoice a schedule with more than 10,000 ads in total. NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions or hundreds of ads to be placed.

	* Solution 1 - Bulk Ads		* Solution 1 - Bulk Ads

Arvind: /* Sample email to clients facing B703 error */

2018-06-19T08:01:31Z

Sample email to clients facing B703 error

← Older revision		Revision as of 08:01, 19 June 2018
Line 144:		Line 144:
	Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.		Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.

	B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to certify, book or invoice a schedule with more than 10,000 ads in total.		B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to certify, book or invoice a schedule with more than 10,000 ads in total. NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions or hundreds of ads to be placed.

	* Solution 1 - Bulk Ads		* Solution 1 - Bulk Ads

	~~NEOSYS can't handle vehicles with too many ads unless~~ the "Bulk ~~Ads~~" option ~~is used. For example, Digital/Radio/TV media where there are hundred thousand impressions and hundreds of ads to be placed by the clients~~.		For the current schedule file, check the "Bulk" option on all vehicle lines (1st screenshot).

	To prevent this from happening in the future, enable the "Bulk ads" option in the vehicle file and you won't have to do it every time you use the vehicle when booking large numbers of ads.		To prevent this from happening in the future, enable the "Bulk ads" option in the vehicle file (2nd screenshot) and you won't have to do the above every time you use the vehicle when booking large numbers of ads.

	e.g If a user puts many ads in the schedule without checking the "Bulk Ads" option in the vehicle/Schedule file or putting all ads in a package, B703 errors will occur in NEOSYS. In short, if "Bulk Ads" option is not enabled then users can use only a limited number of ads for a vehicle.

	* Solution 2 - Splitting schedules		* Solution 2 - Splitting schedules
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	* Solution 3 - One package		* Solution 3 - One package

	Another simple solution is the package solution. The idea is to put the ads as a package of ONE ad and put the gross unit price as the TOTAL price. The ONE ad for many ads is great for packages.</pre>		Another simple solution is the package solution. The idea is to put the ads as a package of ONE ad and put the gross unit price as the TOTAL price. The ONE ad for many ads is great for packages.

			<screenshots of bulk option on schedule file and on vehicle file></pre>

	== Deleting Schedules using the Maintenance Window in NEOSYS ==		== Deleting Schedules using the Maintenance Window in NEOSYS ==

Arvind: /* Sample email to clients facing B703 error */

2018-06-19T07:50:41Z

Sample email to clients facing B703 error

← Older revision		Revision as of 07:50, 19 June 2018
Line 144:		Line 144:
	Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.		Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.

	B703 errors ~~often~~ related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to certify, book or invoice a schedule with more than 10,000 ads in total.		B703 errors are related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to certify, book or invoice a schedule with more than 10,000 ads in total.

	* Solution 1 - Bulk Ads		* Solution 1 - Bulk Ads
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	* Solution 2 - Splitting schedules		* Solution 2 - Splitting schedules

	There could be scenarios where the schedule created is too large to save or too big to be handled by NEOSYS. This could be because there are too many spots across too many dates or the vehicle used does not support bulk ads. To address such issues schedules can be split into smaller schedules. Refer: http://userwiki.neosys.com/index.php/Media_FAQ#How_to_split_large_schedules.3F		Schedules can be split into smaller schedules to avoid B703 errors. Refer: http://userwiki.neosys.com/index.php/Media_FAQ#How_to_split_large_schedules.3F

	Split the schedule for below errors:		Split the schedule for below errors:

Joel: /* B703 Errors */

2018-06-13T08:35:52Z

B703 Errors

← Older revision		Revision as of 08:35, 13 June 2018
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	=== [[Troubleshooting_NEOSYS_Agency_System#Handling_B703_error_in_Index_files\| Other B703 errors]] ===		=== [[Troubleshooting_NEOSYS_Agency_System#Handling_B703_error_in_Index_files\| Other B703 errors]] ===

			=== Sample email to clients facing B703 error ===

			<pre>Dear <XXXX>

			Please either mark every vehicle line with the bulk option or split the schedule into two separate schedules.

			B703 errors often related to something too big for NEOSYS to handle. A B703 error will happen when the user tries to certify, book or invoice a schedule with more than 10,000 ads in total.

			* Solution 1 - Bulk Ads

			NEOSYS can't handle vehicles with too many ads unless the "Bulk Ads" option is used. For example, Digital/Radio/TV media where there are hundred thousand impressions and hundreds of ads to be placed by the clients.

			To prevent this from happening in the future, enable the "Bulk ads" option in the vehicle file and you won't have to do it every time you use the vehicle when booking large numbers of ads.

			e.g If a user puts many ads in the schedule without checking the "Bulk Ads" option in the vehicle/Schedule file or putting all ads in a package, B703 errors will occur in NEOSYS. In short, if "Bulk Ads" option is not enabled then users can use only a limited number of ads for a vehicle.

			* Solution 2 - Splitting schedules

			There could be scenarios where the schedule created is too large to save or too big to be handled by NEOSYS. This could be because there are too many spots across too many dates or the vehicle used does not support bulk ads. To address such issues schedules can be split into smaller schedules. Refer: http://userwiki.neosys.com/index.php/Media_FAQ#How_to_split_large_schedules.3F

			Split the schedule for below errors:

			"ERROR NO: B703 IN PRINTPLANS6" when printing schedules.

			"ERROR NO: B703 IN UPD.ADS" when saving schedules

			"ERROR NO: B703 IN PRINTPLANS" when creating invoices.

			* Solution 3 - One package

			Another simple solution is the package solution. The idea is to put the ads as a package of ONE ad and put the gross unit price as the TOTAL price. The ONE ad for many ads is great for packages.</pre>

	== Deleting Schedules using the Maintenance Window in NEOSYS ==		== Deleting Schedules using the Maintenance Window in NEOSYS ==

Gregory: /* B703 Errors */

2018-05-09T07:43:48Z

B703 Errors

← Older revision		Revision as of 07:43, 9 May 2018
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	== B703 Errors ==		== B703 Errors ==

	The B703 error is ~~usually always~~ related to something too big for NEOSYS to handle. It occurs when the user puts in too many ads in one schedule without setting up the vehicle to allow the same.		The B703 error is often related to something too big for NEOSYS to handle. It occurs when the user puts in too many ads in one schedule without setting up the vehicle to allow the same.

	e.g In digital or radio/tv media there are hundred thousand impressions and hundreds of ads to be placed by the Clients. If a user puts these many ads in the schedule without checking the "Bulk Ad" option in the vehicle/Schedule file or putting all ads in a package, B703 errors will occur in NEOSYS. In the old version of NEOSYS, certification option is present in the Vehicle file instead of "Bulk Ad". If Bulk Ad is not enabled then no user will be able to add unlimited ads for a vehicle.		e.g In digital or radio/tv media there are hundred thousand impressions and hundreds of ads to be placed by the Clients. If a user puts these many ads in the schedule without checking the "Bulk Ad" option in the vehicle/Schedule file or putting all ads in a package, B703 errors will occur in NEOSYS. In the old version of NEOSYS, certification option is present in the Vehicle file instead of "Bulk Ad". If Bulk Ad is not enabled then no user will be able to add unlimited ads for a vehicle.

Priyanka: /* Solution 3 */

2017-08-07T10:46:45Z

Solution 3

← Older revision		Revision as of 10:46, 7 August 2017
Line 135:		Line 135:

	"ERROR NO: B703 IN PRINTPLANS" when creating invoices.		"ERROR NO: B703 IN PRINTPLANS" when creating invoices.

			=== [[Troubleshooting_NEOSYS_Agency_System#Handling_B703_error_in_Index_files\| Other B703 errors]] ===

	== Deleting Schedules using the Maintenance Window in NEOSYS ==		== Deleting Schedules using the Maintenance Window in NEOSYS ==

Priyanka: /* Solution 4 */

2017-08-07T10:29:28Z

Solution 4

← Older revision		Revision as of 10:29, 7 August 2017
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	"ERROR NO: B703 IN PRINTPLANS" when creating invoices.		"ERROR NO: B703 IN PRINTPLANS" when creating invoices.

	~~=== Solution 4 ===~~

	~~Split Files for below error~~

	== Deleting Schedules using the Maintenance Window in NEOSYS ==		== Deleting Schedules using the Maintenance Window in NEOSYS ==

Priyanka: /* Solution 3 */

2017-08-07T10:09:51Z

Solution 3

← Older revision		Revision as of 10:09, 7 August 2017
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	=== Solution 3 ===		=== Solution 3 ===

	[http://userwiki.neosys.com/index.php/Media_FAQ#How_to_split_large_schedules.3F Split ~~Schedules~~] for below errors		[http://userwiki.neosys.com/index.php/Media_FAQ#How_to_split_large_schedules.3F Split the Schedule] for below errors

	"ERROR NO: B703 IN PRINTPLANS6" when printing schedules.		"ERROR NO: B703 IN PRINTPLANS6" when printing schedules.