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...m for approval in order to provide support to you and other <company_name> users. If support places a new licence restriction for a client, users will not be able to create and save documents dated outside the licence per

NEOSYS users will send screenshots with the error message which often blocks options use If the error message appears post login i.e. when users are working on the system then check if processes are free to run user requ

...therwise it can lead to loss of DATA and connectivity for both Support and Users.These negative results are explained in more detail in the following steps *Do NOT count on users to pay attention to WHICH system they are using so its up to you to prevent

#During upgrade make sure all users are logged off and follow the installation procedures. ...aller patches by the programmer and this can be done at any time while the users are working.

#If damaged file is found, email the users about the downtime required to fix the damaged file. When emailing large cl ...hen you may proceed to complete the fix quickly before users login so that users are not disturbed during their daily work.

These steps can be carried out even when users are active. Users get the message "This page cannot be displayed" when they try to access the

#List the modules for your own reference that you are going to train the users in (Media, Jobs, Timesheets and/or Finance) and prepare accordingly #Get an idea of your audience with details like the number of users, their designations and what kind of access they have to NEOSYS

''Note -'' Restarting of Processes can be done when the users are logged into NEOSYS as it is not noticed by the user. ===Sample email to send to users who face "Document is being updated" message===

...EADS is scheduled early and does not extend long enough to encroach on the users' working hours the next day. This can take a long time on a large database and requires all users/NEOSYS processes for the same database to be shut down.

This can be run while other users are online. ...authorisation to re-save a batch is restricted to NEOSYS and a few client users at the moment.

touch neosys/src/dat/dict.users/SYNC_DELETE #Inform users to log off for 10mins. As a rule of thumb, live services must be stopped be

This custom HTTP Header is created so that users will not have to clear browser cache after a NEOSYS upgrade. ...ny time later using standard NEOSYS rebooting procedure without disturbing users)

...irect access to the NEOSYS database files on local and shared directories. Users will only have controlled access to NEOSYS via web browser. 3) Access to the NEOSYS server from your DMZ/LAN users should be permitted over the port 80 (http) and optionally 443 (https).

.... Check Menu -> Support -> List of Documents in Use and also check list of users to see last login time. From backup email inbox, check how much time the ba If no users have logged in yet and if backup of the database usually completes in a few

...the network joining password and retain the ability to evict other hamachi users when required. ...duce this risk you can create lots of hamachi networks and let servers and users join whichever they know the joining password.

==Allowing users temporary login as NEOSYS in maintenance mode==

...LLOC. This method is the easiest but takes longer and cannot be done while users are online. ...bly corrupt finance data requiring restoration of a backup and loss of all users work since the last backup.

...ediately after the backup. Test running “Copy now” SHOULD be avoided while users are online. ...isted in task manager, so avoid this approach on small clients (only a few users). Windows Update is a common cause for server reboots so configure Updates

#Delete the following users: '''sshd''' and '''sshd_server''' 4. Delete sshd and sshd_server users:

...to modify the Welcome template mentioned above so that it greets different users by their names, for example: To find Templates, users can: