Troubleshooting NEOSYS Agency System

From NEOSYS Technical Support Wiki

1 Handling B703 error in Index files

Same error message comes for any B703 error in index files. The solution depends on the file.

 "ERROR NO: B703 IN ! AT 1"

1.1 Error in Client File:

NEOSYS XXXXXX 2
An internal error has occurred. Please press
Shift+PrintScreen to copy this screen then
paste it into an email to support@neosys.com

ERROR NO: B703 IN ! AT 1
  Variable exceeds maximum length.0

Server=NEOSYS-SERVER
Install=D:\NEOSYS\NEOSYS\
Version=08:01:33  09 MAR 2017
Database=1D68EE63 XXXXXX
Process=2
Client=192_168_0_1
IP No=192.168.0.x
User=XYZ
Browser=Win10-64; IE11
Request=WRITE^CLIENTS^ADK^^BC4A6543
@Id=
Data=
Duration=0.83 secs

1.1.1 Problem

This error comes when the Client and Brand file has exceed the maximum number of brands for one client. In this case the client is ADK.

1.1.2 Solution

Solution 1:

Create a new client with name "ADK (OLD)" with code ADKO and move a significant number of old, out of use, brands FROM ADK to ADKO

Solution 2:

Create a new client ADK (New) with code ADKN and move active brands from ADK to ADKN and create all new brands in ADKN henceforth.